Help Desk Analyst Sabel Systems Technology Solutions Llc - 4.0 Los Angeles, CA Job Details Full-time $70,000 - $85,000 a year 7 hours ago Benefits Health savings account Paid holidays Paid time off Retirement plan Qualifications Jira Top Secret Clearance Software troubleshooting Mid-level Technical support Microsoft Office Confluence Engineering Technology IAT CompTIA Security+ IAT Level II Communication skills Full Job Description Who We Are Sabel Systems Technology Solutions, LLC is a leading solution provider and rapidly growing Information and Communications Technology Company specializing in innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support, Strategy and Policy Development, Financial Management, Software Solutions Development, Requirements Analysis and Training, to name a few. Our client base is mostly in the DoD Federal Government Contracting space and we also partner with prime Government Contractors such as Siemens, Booze Allen, McKinsey and have work in the commercial space as well. We provide clients with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible". Who We Need Sabel Systems is seeking a remote Customer Engagement Manager (CEM) for a large Space Force engagement. The CEM works with Space Systems Command's Digital Engineering Environment (DEE) known as "Spacestation" to facilitate rapid and effective onboarding of new users, troubleshooting user issues when possible, or elevating the issue to the right support office. This individual will need to regularly interface with customers to fulfill the responsibilities of a CEM while also serving as a direct report to their Sabel Manager. This position requires a proactive approach to technical problem-solving, effective communication skills, and the ability to contribute to the overall efficiency of the CEM team. The position will be responsible for performing technical support functions for various digital programs. Must have the ability to achieve an Interim Secret Clearance prior to hire. Must be eligible to obtain up to a Top Secret Clearance with the Department of Defense (DoD). What You'll Do Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Customer Engagement Manager Provide end-users with rapid, multi-channel access to support resources Quickly resolve most reported user deficiencies at time of "first contact." Conduct periodic user validations in accordance with Information System Security Manager (ISSM) guidance Provide users with basic training on standard processes Transcribe incident requests into Helpdesk tickets.

IE:

Password resets, log in issues, environment issues, etc Answer basic questions on the Spacestation environment (such as how to onboard, what is currently offered, what Spacestation is) Develop operating procedures for customer engagement and account management activities Ability to act as a bridge between the team and upper management Develop relationships with end users and organizational leadership Identify and document expansion opportunities and use cases the customer needs to grow the business Generate and present metrics for review and reporting to the Sabel Manager Participate or lead Ask Me Anything (AMAs) for user community Job Qualifications Required Qualifications Excellent interpersonal and communication skills Proficient in customer relationship building and technical support Ability to follow security protocols to protect sensitive data Be a U.S. citizen with the ability to achieve an Interim Secret Clearance prior to hiring, and be eligible to obtain up to a Top Secret Clearance Demonstrated ability to lead and inspire a team toward achieving common goals Strong decision-making and problem-solving skills Travel up to 10% Must be located within the Pacific Time Zone Preferred Qualifications Certified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +) Digital engineering technology experience Experience building MS Office documents and briefings Experience using Jira, Confluence, or similar online collaboration solutions Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.

Problem Solving:

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Written Communication:

Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Ethics:

Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Strategic Thinking:

Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Planning/Organizing:

Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Professionalism:

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Innovation:

Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.

Mathematical Skills:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Salary and Benefits The range for this position is between $70,000 and $85,000. Actual salary will be negotiated with this position's Hiring Manager and can vary depending on the following factors: Billable contract and labor category, experience, skills, education /certifications/ licenses & geographic location. Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few. EEO Statement Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program.