Operations Specialist Drake Bank - 3.4 Saint Paul, MN Job Details Full-time $48,000 - $53,000 a year 14 hours ago Qualifications General ledger reconciliation Computer literacy Mid-level Microsoft Office High school diploma or GED Analysis skills Math Presentation skills ACH Cash management Computer skills 2 years Communication skills Loan processing Banking Time management

Full Job Description SUMMARY:

The Operations Specialist is responsible for the administration of electronic banking and cash management services. This position also supports the Loan Operations department through duties including loan accounting as well as file and record maintenance. The Operations Specialist provides superior customer service to internal and external clients while conducting operational tasks. This is an onsite position.

ESSENTIAL DUTIES & RESPONSIBILITIES

Electronic Banking and Cash Management (45% - Primarily Afternoons) Partners with the Cash Management Officer, Retail Bankers, and Commercial Bankers in the successful onboarding and servicing of deposit clients Establishes, modifies, and terminates client access to electronic banking services including but not limited to Business Online Banking, ACH, RDC, Positive Pay, and Wire Set up. Communicates holiday closures to Cash Management clients Schedules and performs training with clients either over the phone, in person, or through remote sessions Orders scanners, initiates tokens, and performs testing of user access and processes Coordinates system issues with appropriate departments and opens cases with Fiserv for further troubleshooting when necessary Conducts monthly audit reviews, 90-day and annual audits of cash management client files and services Scans online enrollment forms into Director Maintains knowledge of past and current bank products and services while staying updated on emerging technologies, services, and operational trends Establishes and maintains procedures for all electronic banking and cash management services Partners with Deposit Operations Officer to provide adequate information, education, and training to other departments within the Bank to ensure a collaborative and informative environment Loan Operations (45% - Primarily Mornings) Reconciles general ledger accounts Processes payments for loan participations, including the creation of wires in the Wire Transfer System Processes payments, advances, and adjustments on loans Processes paid notes and collateral releases Performs file maintenance on various systems Reviews title policies, lien filings, insurance, flood certifications, etc. Performs UCC searches and continuations through Capital Lien Records Performs Flood Certificate orders Prepares escrow payments for property taxes, insurance, and association dues Creates, manages, and updates ticklers within the Bank's core system, including but not limited to recorded mortgages, final title policies, lien cards, and insurance Places collateral and notes in the Bank's vault under dual control Performs collateral audits Assists management and Compliance Officer with regulatory reviews Client Service (10%) Answers incoming calls or emails to provide excellent client service regarding technical and operational questions or problems Researches and investigates complex inquiries, fraud, errors, and other issues as necessary Back-Up Duties Reviews and approves remote and mobile deposits throughout the day Partners with Loan Operations on ACH return or stop payments Serves as the backup in the oversight of manual returns, fed adjustments, reclamations, manual PIMS, and other occurrences Processes or verifies incoming and outgoing wire transfers while ensuring the use of proper procedures and the collection of applicable documentation Provides backup assistance to Operations team members as necessary

OTHER RESPONSIBILITIES

Assists departments throughout the Bank with special projects and functions Performs all job functions and interactions with fellow bank employees, customers, vendors, and prospective customers within the guidelines of the

Drake Bank Vision, Mission, and Core Values:

D edicated, R eliable, A uthentic, K nowledgeable, and E thical Performs other duties as assigned

EDUCATION AND EXPERIENCE

High School Diploma or Equivalent Three (3) or more years of Banking experience Two (2) or more years of Deposit Operations or Cash Management experience Two (2) or more years of Loan Operations or Loan Servicing experience preferred

KNOWLEDGE/SKILLS REQUIRED

Knowledge of electronic banking products and services as well as ACH and item processing procedures and practices. Self-starter with a passion for compliance and appreciation for the rules. Excellent verbal and written communication skills including speaking, listening, and presenting, through the use of a phone and computer. Ability to listen and speak clearly and effectively to others and negotiate acceptable resolutions. Strong time management, attention to detail, and organizational skills with the ability to multi-task. Ability to establish and foster strong professional relationships with both employees and clients. Experience using various computer programs and systems including but not limited to Microsoft Office Suite and Fiserv Premier applications.

WORKING CONDITIONS, EQUIPMENT AND TOOLS

USED, ENVIRONMENT and

COGNITIVE /PHYSICAL DEMANDS

The environment for this position is a private office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The individual is in a non-confined office setting in which they are free to move about at will. Ability to sit and/or stand for extended periods of time in an office setting. Good organizational and time management skills. Effective verbal and written communication skills, including use of phone, computer, speaking, listening, and presenting. Ability to problem-solve, and negotiate acceptable resolutions. Solid math and analytical skills Computer literacy Ability to use hands and fingers to operate a keyboard and other office productivity machinery. Ability to lift up to 10 pounds, as necessary. At Drake Bank, people come first. Our team is focused on developing relationships with our clients to build a better future. Our team is guided by our shared values in our mission to build a better future: Dedicated, Reliable, Authentic, Knowledgeable, and Ethical. These cornerstone values allow us to serve as a trusted community partner in helping businesses and families not only succeed but thrive. Our vision is to continue to position Drake Bank for long-term sustainability as a local, independent community bank in the Twin Cities. In the next ten years, we are positioned for considerable growth by balancing the relationship-based high-tech, high-touch focus. Join us in building a better future! Drake Bank provides competitive salaries and an excellent benefits package. Drake Bank is an Equal Opportunity Employer.