Job Description:

As industries race to embrace AI, traditional database solutionsfall short of rising demands for versatility, performance, andaffordability. Couchbase is leading the way with Capella, thedeveloper data platform for critical applications in our AI world.

By uniting transactional, analytical, mobile, and AI workloads intoa seamless, fully managed solution, Couchbase empowers developersand enterprises to build and scale applications with unmatchedflexibility, performance, and cost-efficiency-from cloud to edge.

Trusted by over 30% of the Fortune 100, Couchbase is unlockinginnovation, accelerating AI transformation, and redefining customerexperiences. Come join our mission.

Note:

This role can be remotefrom anywhere in the United States The Senior Cloud Support Engineer is the most critical role atCouchbase. You will be the face of the company externally whendiscussing solutions and building relationships with our customersand providing valuable feedback internally to our engineering teamsto help improve our products and services. You'll be joining a teamand company where you will be challenged, but also grow and berecognized as a champion with your contributions to Couchbase.

What You'll Do:

Troubleshoot and solve customer issues on their deployments(on-prem and cloud) Support cloud deployments including monitoring and answeringcustomer inquiries Engage with customers via multiple channels (ticketing system,and screen sharing tools) to identify and resolve technical supportrequests while continuing to educate our clients on the use of theproduct Reproduce technical issues and dive into On-Prem Enterprise andCloud Capella platform Participate in product conversations with internal teams basedon feedback from client interactions Identify and write internal and external technical articles,like typical troubleshooting steps, workarounds, or bestpractices Train as a highly knowledgeable specialist in one or moreCouchbase component area(s)

Who You Are:

Experienced in multi-channel technical support (4+ years ofrelated experience) Experienced using Zendesk, Jira, Confluence, or similarsoftware An engineer with previous technical troubleshooting andprogramming experience with Java, Go, Python Solid knowledge of Unix and Network protocols and standards(HTTP, TLS, DNS, etc) Strong understanding and experience with at least one cloudenvironment such as Amazon Web Services, Google Cloud, and/orMicrosoft Azure Experience working with NoSQL databases or distributedsystems Experience using Kubernetes and Docker is a plus Experience with alerting and monitoring tools. Self-motivated, detail-attentive, and have a desire forcontinuous learning A critical thinker who defaults to a client-centricapproach An effective written and verbal communicator Able to work a rotating schedule that requires weekendavailability The anticipated starting base pay range for this role is listedbelow. Base salary is not the only component of our competitivetotal rewards package

• you may also be eligible for bonus,commissions, equity, and other benefits as described below.

Actualcompensation is influenced by a wide array of factors including butnot limited to skill set, level of experience, licenses andcertifications, and specific work location.

Base PayRange$115,000

• 157,000 USD Why Couchbase?

Modern customer experiences need a flexible cloud database platformthat can power applications spanning from cloud to edge andeverything in between. Couchbase's mission is to simplify howdevelopers and architects develop, deploy and consume modernapplications wherever they are. We have reimagined the databasewith our fast, flexible and affordable cloud database platformCapella, allowing organizations to quickly build applications thatdeliver premium experiences to their customers

• all withbest-in-class price performance.

More than 30% of the Fortune 100trust Couchbase to power their modern applications and buildinnovative new ones. See our recent awards to learn why Couchbaseis a great place to work.

We are honored to be a part of the BestPlaces to Work Award forthe Bay Areaandthe UK. Couchbase offers atotal rewards approach to benefits that recognizes the value youcreate here, so that you in turn may best serve yourself and yourfamily.

Some benefits include:

Generous Time Off Program

• Flexibility to care for you and yourfamily Wellness Benefits
• A variety of world class medical plans tochoose from, along with dental, vision, life insurance, andemployee assistance programs
• Financial Planning
• RSU equity program
• , ESPP program
• , Retirementprogram
• and Business Travel Insurance Career Growth
• Be valued, Create value approach Fun Perks
• An ergonomic and comfortable in-office / WFH setup.

Food & Snacks for in-office employees. And much more! •

Note:

some programs are not applicable to all countries. Pleasediscuss with a Couchbase recruiter to learn more. Learn more about

Couchbase:

News and Press Releases Couchbase Capella Couchbase Blog Investors Disclaimer:

Couchbase is committed to being an equal opportunity employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin,sexual orientation, gender identity, disability and protectedveterans' status, or any other characteristic protected by law.

Join an impact initiative group and experience the amazing feelingof Couchbase can-do culture. By using this website and submitting your information, youacknowledge our and understand your personal information may beprocessed in accordance with our following guidelines in yourcountry of application.