Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We DoManages an operational function or the day-to-day operations of a segment of the organization's operations in compliance with established procedures for the organization. Participates in developing, interpreting, and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit's primary goal is to provide the highest quality service possible to all customer What You'll Do Loan Boarding, Loan Sphere (LLB) system experience a MUST Data mapping conversion experience via

BKFS/ICE

Manages and sets priorities of an operational function or the day-to-day operations of a group of professionals who have responsibility for operations and project outcomes. May provide direct and indirect supervision of teams. Creates project plans. Identifies and leverages resources. Influences outcomes and assures that all employees within area of responsibility are working towards a common goal. Participates in the decision-making process regarding capital expenditures and asset redeployment activities. Responsible for adherence to operating budget guidelines regarding all expenses. Actively participates in all activities which support the organization's goals and objectives. Contributes to and drives project reviews and approves detailed designs and cost estimates for projects. Participates in the development of both short and long-range plans for the organization and provides input to operational decisions to clarify or modify project plans, and/or schedule requirements. If the employee in this role has direct reports: Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring recommendations and gets input from Senior Management/Executive Management. Works on a diverse range of problems of moderate scopewhere analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules Interacts with Management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports Accountable to Senior Management to ensure appropriate use of financial resources. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules Interacts with Management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports Accountable to