Endpoint Technician I State of South Carolina - 2.9 Columbia, SC Job Details Full-time $55,000 - $62,000 a year 2 days ago Benefits Disability insurance Health insurance Dental insurance Vision insurance Life insurance Retirement plan Qualifications Computer science Vulnerability assessment Computer Science Software troubleshooting Windows Information security High school diploma or GED Firewall Bachelor's degree IT VMWare Linux Associate's degree 2 years Entry level Information Technology Full Job Description JOB Mission StatementThe mission of the State of South Carolina Department of Insurance is to protect the insurance consumers, the public interest, and the insurance marketplace by ensuring the solvency of insurers; by enforcing and implementing the insurance laws of the State; and by regulating the insurance industry in an efficient, courteous, responsive, fair, and equitable manner. For more information about working at the SC Department of Insurance, please visit Department of Insurance, SC - Official Website | Official Website This job is located in the SC DOI Department of Administration/Information Resource Network.

Job Purpose:

The Endpoint Technician I is primarily responsible for troubleshooting and resolving moderately complex software and hardware issues. Assists with identifying, diagnosing, and troubleshooting infrastructure and network issues. Provides preventative action recommendations and assists in finding solutions to recurring software and hardware problems. Will support IT Manager and Security Officer in the operations of information security measures, processes and controls to protect the organization's information systems, networks and data.

Job Functions:

Installs, configures, tests, maintains, tunes, administers, updates, documents and resolves problems on computers, servers, peripherals, mobile devices, network hardware, network software, personal computer software, and cloud services. Monitors the organization's systems and networks for performance and security issues. Participates in the operation of the help desk, and provides end-user customer support and problem solving for all agency hardware and software.\Consults with IT Manager, staff members and users to establish needs assessment, solution strategies. Provides recommendations for the development and maintenance of effective business system support solutions as assigned. Coordinates with vendors as required for procurement, installation and maintenance issues. Supports information security program by assisting with risk assessments, disaster recovery plans and tests, IT audits and/or vulnerability assessments, incident investigations. Performs other related duties as required.

EXAMPLE OF DUTIES A

Bachelor's Degree in information technology, computer science, related technical field, or an Associate's Degree in information technology, computer science or related field and two years of relevant work experience, or a High School Diploma with five years of relevant work experience.

Candidates must meet minimum screening requirements for Criminal Justice Information including State of residency and national fingerprint-based record checks.

Ability to understand and apply information technology and security concepts. Moderately complex to complex problem-solving skills. Basic knowledge of potential vulnerabilities and deviations from standard information security practices. Working knowledge of Linux, Windows, VMWare, cloud computing, network switches, and firewalls. Basic knowledge of the principles, methods, and tools used for evaluating risks, data collection, storage, data confidentiality, integrity and availability. Under general supervision of the IT Manager, performs assigned duties independently and exercising mature judgement within established policy guidelines. Employee will participate in individual training needs, responsibilities and certifications as recommended for new IT technology and/or security.

SUPPLEMENTAL INFORMATION

Educational Credentials:

Applicants indicating college credit or degree(s) on the application will be required to submit a sealed, certified copy of the transcript(s) prior to beginning employment. Failure to produce an official, certified transcript will result in any conditional offer of employment being rescinded.

Equal Opportunity Employer:

It is the policy of the South Carolina Department of Insurance to provide equal employment opportunities to all job applicants and employees and applicants without regard to their race color, religion, national origin, sex (including, but not limited to, pregnancy, childbirth or related medical conditions and lactation), disability or age.

Veteran Preference Statement:

South Carolina is making our Veterans apriority for employment in state agencies and institutions.

The Department of Insurance offers an exceptional benefits package for FTE positions that includes: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysState Retirement Plan and Deferred Compensation ProgramsEmployee Assistance ProgramFree counseling sessions for employees and household membersFree legal counselingFree financial counselingFlexible Work SchedulesCompressed work weeksPart-time telecommutingFlex-timeContingent on completing probationary periodFree Gym AccessGrowth OpportunitiesCertifications/designation program allowing for salary increases and bonusesInfants at Work ProgramEmployees eligible to bring their newborn/infant to the workplace

Free ParkingDisaster Response:

This position is considered essential in the event of an emergency or major disaster. Incumbent is required to participate in emergency or major disaster response activities as outlined in the DOI Disaster Response Plan. During such times, the incumbent should regard himself/herself as being on 24-hour call and subject to duty when such an event occurs or is anticipated to occur.