IVA Architect
at Quantum Integrators Group
Posted: 2-10-2025
Remote
Information Technology and Computer Science
$131,680/year
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About this Career
Software Developers
Skills
Call Center Experience, Intelligent Virtual Assistant, Spanish Language, Application Programming Interface (API), Interactive Voice Response, Solution Design, Genesys, Natural Language Processing (NLP), Customer Engagement, Lex (Software), Dual-Tone Multi-Frequency Signaling, Microsoft Copilot, Amazon Lex, Conversational AI, Scalability, French Language, Nuance Mix, Customer Relationship Management, Customer Experience Strategy (CX), Industry Standards, Payment Card Industry (PCI) Data Security Standards, Secure Coding
Job Description
IVA Architect
Quantum Integrators Group LLC
Posted 20 hours ago | Updated 14 hours ago
Overview
Remote
Accepts corp to corp applications
Contract
- W2 Contract
- Independent Contract
- 6 Month(s) Skills IVR Nuance MIX Genesys Cloud CX GDF CX Job Details Remote Opporuntiy in US OR Canada.
Role :
IVA (Intelligent Virtual Agent) Archiect. Description 1. Architect and design IVA solutions using Nuance Mix/GoogleGDF CX/ AWS
Lex/ Microsoft Copilot Voice and Genesys Cloud CX. 2. Develop migration strategies to transition from DTMF-based IVR systems to IVA solutions. 3. Create scalable and secure architectures that enhance customer engagement and satisfaction. 4. Lead the end-to-end deployment of IVA solutions, ensuring seamless integration with existing systems. 5. Collaborate with development teams to customize and optimize IVA functionalities. 6. Ensure solutionsply with industry standards and best practices. 7. Createprehensive solution design documents, technical specifications, and user guides likeHLD, LLD
as applicable. 8.Maintain accurate documentation for future reference and training purposes. 9. Strong understanding of CX strategies, conversational AI, and natural language processing (NLP) 10. Experience working with enterprise large scale contact centre technology stack and design/documents solutions & integrations 11. Relevant experience in any of the bot platform like GDF/Lex is must. 12. Have experience working on integration with 3rd party APIs and CRM with the IVA/IVR systems. 13. have knowledge on secure coding practices and working knowledge onpliances like PCIDSS 14. additional knowledge on languages like Spanish and French-Canadian is desirable Role Act as SPOC for customer on all matters related to technical functions of the solution. Work with offshore/onshire developers to build the right solution Own the technical delivery part of the project. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.Dice Id:
10122612Position Id:
2025-21978 Posted 20 hours agoOther Job Posting Details
Salary
Minimum
Maximum
$78,110/yr
$191,820/yr