Hybrid Role || Need Helpdesk Analyst || San Francisco, CA Steneral Consulting San Francisco, CA Job Details $35 - $40 an hour 14 hours ago Qualifications Software troubleshooting Customer service Computer hardware Splunk APIs ServiceNow Agile Senior level Communication skills

Python PowerShell Full Job Description Helpdesk Analyst Location:

101 California Street Suite 4000 Floor 40, San Francisco, CA. On site 5 days a week.

MUST BE LOCAL TO SAN FRANCISCO, CA AREA

Must have valid LinkedIn Need DL and Visa Copy Years of experience: 10+ Notes from call with

Manager:

Ensuring the people in those groups receive white glove support from a highly skilled technician. San Francisco site supports remote candidates in most of Cali. On site technician will go to LA on a quarterly basis. Move coming up in Fresno and having a resource in Fresno (Most likely wont happen) Reimbursement will be expected for travel. Strong knowledge of diagnostic tools (Splunk, Aternity, NexThink)(Nice to haves) and ticketing applications (ServiceNow) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. Interview process is with Joe on a 45 minute call. Q&A first 30. Very situational customer service soft skill. Ability to communicate and serve. More specific questions about outlook or browser issue or blue screen with other pier. Last pier is blend of both questions, technical situational.

Job Description:

Your Team & Role:

This role is to provide on site (5 days/wk) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. San Francisco is the primary work location, with occasional (as needed) travel to Los Angeles, Fresno and Sherman Oaks sites. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning. Here is What You Can Expect on a

Typical Day:

Resolves technical issues from incoming hardware/software incidents for on site and remote users. Provides assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting) Assists with device installation or moves (disconnect/reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction. Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary.

The Skills & Expertise You Bring:

Strong knowledge of diagnostic tools (Splunk, Aternity, NexThink) and ticketing applications (ServiceNow) Proficiency with computer software and hardware Ability to troubleshoot client problems by identifying the symptoms, reviewing documentation, asking smart questions, consulting technical partners as needed, with the goal of quickly resolving the reported issue and following up to ensure long term success of the solution. Ability to use remote access tools to interact with client's computer, search through files and install software drivers to resolve issues Experience or familiarity in using modern programming languages such as Python, Powershell, and APIs to gather device information and use this information to proactively address compliance issues on devices, automate administrative tasks and provide on demand troubleshooting scripts.