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Manager, Technical Support Engineering
at Confluent
Posted: 4-7-2025
Remote
Information Technology and Computer Science
$59,610/year
Apply to this job
You’ll be taken to a third party website to find the job application. You got this!
About this Career
Computer User Support Specialists
Skills
Empathy, Communication, Apache Kafka, Scheduling, Operations, Data-Driven Decision Making, Customer Success Management, Team Leadership, Process Development, Confluent, Process Improvement
Job Description
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day - we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day. One Confluent. One team. One Data Streaming Platform. Data Connects Us.
- About the
Role:
- Confluent's Global Technical Support Team is a critical part of why our customers love us.
What You Will Do:
- + Build a great team and company.
What You Will Bring:
- + 3+ years of experience hiring and managing technical teams of local, remote, and/or international employees + Experience working in a customer facing support role + Strong experience handling both customer-facing and internally escalated issues + Passion for process development and data-driven decision making + A desire to make customers successful through direct interaction + Experience working cross-functionally to develop and improve processes and resolve issues •Come As You Are•At Confluent, equality is a core tenet of our culture.
Other Job Posting Details
Salary
Minimum
Maximum
$46,220/yr
$83,850/yr