Job Description Were looking for a Mobility Systems Administrator to manage company-issued mobile devices, ensuring functionality, security, and troubleshooting support. They are responsible for the daily operation and administration of mobility-related hardware, software, operating systems, and applications. Serves as escalation point for IT Service Center by managing service requests and resolving issues reported by system users. This role serves as an escalation point for IT issues and plays a vital role in keeping employees connected.

Key Responsibilities:

Assist employees with device setup, troubleshooting, and email configuration. Manage Mobile Device Management (MDM) platforms such as IBM MaaS360, Intune, AirWatch, and Apple Business Management to ensure security and efficiency. Work with cellular carriers to resolve activation issues and support company-owned hotspots. Oversee device ordering, tracking, and provisioning for iPads, mobile hotspots, laptops, and Chromebooks. Provide VIP support for urgent mobility-related issues (though rare). Oversee hotspot management, ensuring proper activation, tracking, troubleshooting, and service optimization. Maintain cost-saving documentation, monitoring usage, billing discrepancies, and identifying opportunities for expense reduction. Participate in high-impact mobility projects and vendor coordination. This role is perfect for someone with help desk experience, telecom knowledge, or mobile device administration who enjoys problem-solving and supporting enterprise mobility. This is an amazing fully remote opportunity with the desired Salary of $60,000-$70,000 with full benefits, matching 401k, PTO, and Holiday PTO. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3-5+ years in Help Desk, Telecommunications, or IT System Administration. Experience with ticketing systems (Ezvista) and handling escalated IT requests. Proficiency in MDM platforms such as IBM MaaS360, Intune, or airwatch Experience using Apple Buisness Management Strong troubleshooting, communication, and organizational skills. Ability to work in a fast-paced environment supporting 1500+ devices.

Nice to have:

Telecommunications industry experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].