Digital Communications System Technician AgreeYa Solutions Alhambra, CA Job Details Contract $40 - $45 an hour 21 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Nortel Customer service Mid-level 3 years High school diploma or GED IVR VoIP Non-CDL Class C Organizational skills Distributed control systems Multi-line phone systems Full Job Description Would you like to work for a software solutions company that has grown in triple digits in the last 5 years? If you answered Yes, then we need to talk.... We are looking for an Digital Communications System Technician who be part of a close-knit, high performing team. We are committed to creating an environment where all employees are valued and respected. This position offers a very competitive compensation and benefits package

Job Title :

:

Digital Communications System Technician Job Type :

: IT01

Job Location :

: Alhambra, CA (onsite)

Position Description :

: The Digital Communications Systems Technician (DCS Tech) works under the direction of a Digital Communications Systems Supervisor or user agency personnel and may receive technical guidance from a journey-level Senior Digital Communications Systems Technician (SDCS Tech) or higher network Systems Administrator, or Telecommunications Systems Engineer, or similar. This classification installs, configures, tests, maintains, and repairs analog, digital telephone or data communications systems and equipment. They will frequently lift tools, supplies, and equipment weighing 10 to 25 pounds, and occasionally over 25 pounds, regularly use 6-foot and taller ladders, and perform tasks that require bending, stooping, squatting, twisting, and reaching. The DCS Tech will install, configure, test, maintain, and repair analog, digital and Internet based communications systems, infrastructure, and equipment, including servers supporting applications such as voicemail, call recording, automated telephone attendants, interactive voice response, digital network telecommunications circuits, and digital communications equipment such as modems, channel banks, multiplexers, and repeaters. The DCS Tech will install, program, test, maintain, and repair private branch exchange (PBX) and key telephone switching systems, Cloud Services (MS TEAMS, Web-EX, Zoom) and related equipment. The DCS Tech will install, rehabilitate, and remove cabling infrastructure such as copper and fiber-optic cables, wire management systems, patch panels and jacks according to industry standards. They will test, troubleshoot, and repair telephone and network cabling. The DSC Tech will provide technical support for telephone equipment moves, equipment added, or equipment changes. The DCS Tech will confer and consult with vendors and other County department representatives regarding operational problems, repair, maintenance, and installation of digital communications systems and equipment. They will work closely with vendors regarding operational problems, repair, modification, and installation of software, hardware, and circuits. The DCS Tech will configure, add, move, change, and troubleshoot voice over IP equipment in an enterprise call control and session management platform. The DCS Tech will determine the tip-ring and low voltage wiring color code for voice functionality. They will assist in the technical evaluation of equipment in coordination with engineering and operating personnel.

Skills Required :

: The DCS Tech will possess knowledge of the protocols, procedures, techniques, and equipment used to install, configure, test, maintain, and repair telephone and Internet based digital communications systems, private branch exchange (PBX) and key switching systems, Cloud Services, and related equipment. Network telecommunications circuits, and data communications equipment such as modems. They will have the ability to troubleshoot circuits, systems, infrastructure, and equipment. They will possess knowledge and experience in customer services. Interpersonal skills. Decision making. Organization awareness. Problem solving. Oral communication. Ability to troubleshoot issues.

Experience Required :

: This classification requires at least three (3) years of experience in the installation, configuration, testing, maintenance, and repair of digital telephone private branch exchange (PBX) and key switching systems. One (1) year must have been at the journey-level.

Experience Preferred :

: Experience with NEC PBX systems, Nortel Norstar Key phone system (MICS, Call-pilot, Trunk/station modules, RAD) and VOIP products (Cisco, Microsoft Teams Voice)

Education Required :

: This classification requires a high school diploma or GED certificate. Valid class C driver's license with no restrictions. Physical dexterity, color perception, and visual acuity are required to perform essential job-related functions effectively and safely.

Additional Information :

: California Resident Candidates Only. Interviews will be conducted via Microsoft TEAMS. Work schedule will be 4/40, 10-hour day within the M-TH work schedule at the discretion of the program manager. Work shift ranges from 6:30am to 6:00pm. Overtime may be required afterhours. Required to drive personal vehicle to client's offices about 75% of the time. Client does not reimburse temporary contractors for mileage.

About AgreeYa:

AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, CPG, and others. Please visit us at www.agreeya.com for more information.

Job Type:

Contract Pay:

$40.00 - $45.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Vision insurance

Schedule:

10 hour shift

Work Location:

In person