Digital Printing Support Analyst Full-time Regular Professional Kennesaw, GA, US +1 More Locations 10 days ago

Requisition ID:

1182

Salary Range:

$90,000.00 To $95,000.00 Annually Who we are: Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team! What we are looking for: Analyst / Specialist for Digital Printing to support the launch of Heidelberg's Jetfire 50 for highly flexible reliable all-around Inkjet digital printing. The position will need an advanced trained individual to support the launch of Heidelberg's Jetfire in North America. A total of 6 total machines in the sales forecast for 2026. Technicians need to be hired and trained to support the equipment, customers as well as service technicians. Ideal candidate will have prior experience in field service or maintenance of inkjet printing equipment. Any experience in color printing is strongly desired. Digital Printing Support Analyst

Location:

Kennesaw GA What you will do: Troubleshoot, repair, conduct maintenance & train on Jetfire Digital equipment under service contract/warranty. Communicates with customers on any scheduling updates for the repairs. Follows through the service orders from beginning to closure. Support installation planning and technical installation of Jetfire Product knowledge and the ability to communicate clearly verbally and written (internally and externally). Provide Technical Analysis for the Territory service teams to reduce downtime / unplanned downtime for our Jetfire Product customer base. Plans and coordinates the delivery of the organization's services. Works on the schedule for technicians, assigns and tracks the progress of the repairs. Ensures that all the necessary resources are utilized to meet customers' expectations. Works with other departments including service managers and technicians to ensure customers' expectations are met. Manages notifications and work orders queues and maintains notes up to Reduce Costs associated to Technical escalations. Understand digital Workflow to assist customers Increase revenue by creating ideas of new retrofit programs Track service interventions for continual product improvement Escalation management

Requirements:

5-7 year experience either servicing or running digital printing equipment (Inkjet or toner based printing) Front end (RIP) workflow & knowledge Commercial Print experience would be helpful. Mechanically inclined with problem solving mindset Skills Strong computer skills including Word, Excel, Outlook Strong analytical skills Effective written and verbal communication skills with the ability to interact with all levels inside and outside of the organization. Ability to analyze complex situations and arrive to sound conclusions.

Education and Experience:

High School Diploma or Equivalent Benefits Medical, dental, and vision coverage eligibility from day 1 Short- and long-term disability coverage offered 401 (K) plan with employer match Life insurance coverage offered Vacation, Sick and Personal Time Off offered 10 company holidays 4 floating holidays Career advancement opportunities Mile Reimbursement Company Vehicle provided after first year Learning and training Collaborative work environment Travel This position requires 70% of travel.

Important Message:

Heidelberg is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws.

Compliance:

Must be authorized to work in the USA. We participate in E-Verify We are a drug free workplace. Selected candidates will undergo background check, drug screening, and MVR if applicable to position.

ADA:

Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:

Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards.

EEO/AA Statement:

Heidelberg is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws.

Pay Transparency Nondiscrimination Provision:

Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.