Accounts Team

• SA•Level 1•Mid Shift Carson Solutions Annapolis Junction, MD Job Details Up to $93,000 a year 15 hours ago Qualifications System administration Customer service UNIX Microsoft Office High school diploma or GED Bachelor's degree CompTIA Network+ Customer support Linux TS/SCI with Polygraph IAT Senior level IAT Level I Communication skills CompTIA A+ Help desk 10 years Full Job Description

LOCATION

Annapolis Junction, MD |

Shifts:

Mon-Fri 11 am-7 pm

DUTIES AND RESPONSIBILITIES

Resolves technical requests from self-service tickets in support of internal and/or outside customers. Creates, deletes, and modifies customer accounts. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns. Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment. Must be able to multi-task and possess good communication and customer service skills.

REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH POLY REQUIRED

• IAT Level 1 Certification Required

Experience:

HS or GED with 15 years of experience Bachelors with 10 years of experience

Mandatory Skills:

Microsoft Office Suite Systems Administration Desired Skills:

Customer Service / Support Helpdesk Support Linux SupportIT UNIX Certification (one of the following): CompTIA A+ CE, CompTIA Network+

CE Salary:

The likely salary range is up to $93K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

GWGES-0173

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