Salary Range:

$23.27 - $34.90 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)

Posting Date:

February 11, 2025 This job will be open and accepting applications for a minimum of three days from the date it was posted. Benefits• worth writing home about: Medical, dental, and vision coverage for employees and their families Life, disability and family Leave 401(k) and Roth 401(k) with employer match Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work Free employee checking account and employee home loan discounts •For eligible employees averaging 20 or more hours per week. EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy. California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information.

Job Description Summary:

The IT Hardware Technician role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. They troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

Job Details:

Primary Functions:

Receive customer problem reports and resolve problems immediately or within the scope of the documented Service Level Agreement when possible. Complete SR (Service Requests) and incidents as required. Proactively assist users in preventing future problems by looking for root causes, correcting them, and providing training. Communicate to others at the Helpdesk and IT Technical Services Department potential problems and or patterns of errors. Installation and maintaining all hardware assets. This includes hardware support for desktop computing equipment, multi-function printers, and assisting with Network routers / switches, and other IT related hardware. Provide support to all users on the network, both hardware and software. Document all communication to and from customers, including resolution and follow-up notes using the HEAT ticketing system Answer questions regarding system procedures, system status and downtime. Coordinate and track hardware inventories for add/change/delete requests. Responsible for employee moves, office openings and closures, including but not limited to moving desktop equipment, phones and networking equipment. Responsible for maintenance of knowledge base to assist with timely troubleshooting. Responsible for maintenance/tracking/check out/in of loaner laptops, and other IT equipment Assume other duties/projects as they arise and be responsive to the needs of the department

Qualifications:

High School diploma or equivalent. Minimum two years of PC Support or Help Desk Experience. A+ Certification at time of hire or within 6 months of hire. Excellent verbal and written communication skills: phone, personal, and written Knowledge of LAN/WAN technology. Technical knowledge of Microsoft software and Dell Hardware preferred. Knowledge of HEAT is a plus. Strong ability, desire and enjoyment in working with others, both employees and customers, with cooperative, professional, and friendly attitude. Be a self-starter, dependable, and accurate in completing responsibilities with strong attention to detail and organization. Ability to maintain effective communication and working relationship with co-workers, manager, branches, and home office departments. Able to work as part of a team, as well as independently and with people of diverse background. Possess good judgment, ability to accept responsibility and handle confidential information. Good at problem solving, research, and decision-making. Ability to follow policies and procedures. Able to learn quickly, ask questions, take instruction constructively and be flexible in doing assorted tasks. Regular and punctual attendance.

Physical Considerations:

Lifting up to 50 lbs, multiple times per week (includes moving equipment from desk to desk); Crawling under desks/tables to set up and move cables; Installing equipment in rack systems, and moving heavy equipment into place; Driving or flying to other work locations to work on equipment set-up. Up to 25% travel may be required. Valid Driver's License. This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.

Area:

Technology (Corporate) Who We Are Founded in 1921, HomeStreet Bank offers consumer and business banking, mortgage financing, commercial lending, investment and insurance products and services in the Pacific Northwest, California and Hawaii. We maintain a shared goal across teams and regions to be the trusted and preferred source of financial services for our clients. Our drive to achieve this goal begins with trust - in our own abilities and in those who we work with each day. At HomeStreet, we respect and empower our employees to make decisions that support innovation, and deliver results for customers. Employees collaborate across teams to make the right decisions, share knowledge, continually move forwards and grow. We believe in promoting from within to deliver the strongest base of company knowledge, shared experience. And understanding about how our company has grown and evolved since its founding in 1921. Our teams reflect motivation, caring and a drive to achieve while having fun and supporting the communities where we live and work. This is how we deliver value every day. Work Culture As a rapidly expanding company, HomeStreet offers many opportunities to learn and grow. Throughout a period of dramatic growth, we have preserved the tradition of working in cross-functional project teams and promoting advancement across the company. Whether your interest lies in the banking or lending aspects of our business, if you have a desire to learn, are enthusiastic, perform quality work and have a passion for customer service, you will thrive in this fast paced and fun environment where people respect and help each other. Diversity and Inclusion Diversity HomeStreet is committed to a diverse workplace with employees from a wide range of backgrounds. We recognize that a more diverse workforce translates to broader perspective and greater understanding, which in turn translates to a greater capacity for customer service. We focus on recruiting and retaining employees from different backgrounds and who are representative of the people in our communities. By doing so, we are better able to serve our customers and understand their financial services needs and goals. Equal Employment Opportunity Equal employment opportunity is a fundamental HomeStreet belief. We practice fair and equal treatment for everyone, regardless of race, color, national origin, ancestry, religion, creed, political ideology, gender, marital status, sexual orientation, age, or the presence, history or perception of having any sensory, mental or physical disability, genetic information, or protected veteran status. In addition, we ensure compliance with federal, state and local laws governing nondiscrimination in employment. This philosophy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employing Individuals with Disabilities HomeStreet embraces the American with Disabilities Act (ADA) and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment with

HomeStreet Bank:

[email protected]. Come Grow With Us For more than 100 years, HomeStreet Bank has maintained a strong commitment to ethics, customer service and support of our communities. Building trust with our customers and employees is at the core of everything we do, and we're looking for talented and motivated people to join us as we grow and evolve as a company. We are an equal opportunity employer with a commitment to employee development. We continually aim to build and maintain a successful team of talented people who feel challenged to do their best every day. We hire for potential, support personal development, and whenever possible, promote from within. We offer competitive salaries, benefits, and incentives with the opportunity to give back to the community. Whether you're just beginning your career in financial services, or have years of experience, we have a wide range of job opportunities for you to consider.