Talent Development Specialist 4.0 4.0 out of 5 stars Capitola, CA 95010 • Hybrid work About the

Role:

The Talent Development Specialist fosters learning, employee engagement, talent management, and employee development to drive organizational performance, productivity, and results. This role will specifically support our Branch Operations and MSC teams. The Talent Development Specialist will develop and create learning tools and deliver high quality experiences using both in person and virtual settings to unleash employee potential and driving organizational results by creating processes, systems, and frameworks that advance training and development strategies, succession planning and learning opportunities. This position is responsible for the development of key communications to support the culture and brand of Bay Federal. The Talent Development Specialist works closely with cross-functional partners and subject matter experts to develop key products and process educational materials.

Scheduled Weekly Hours:

This is a full-time, hybrid, position working 40 hours per week; Monday - Friday; 8:00am - 5:00pm. The employee will complete 90 days of training onsite in Capitola and then may work 3 days per week remote following a successful training period. This role will visit our branch locations so reliable transportation is necessary. What you'll be doing: Design, implement, and manage engaging learning programs for branch ops managers and MSC management for their direct reports by utilizing AI tools, learning platforms, and microlearning. Works closely with the VP of member services to deliver monthly meetings that engage, develop, provide updates, and training on branch operational topics. This includes, but is not limited to, hosting the meeting, creating all deliverables, coordinating guest speakers, and more as assigned. Works with cross-functional business partners and SME's to develop materials, build relationships with managers and employees for one-on-one coaching. Provide on-location coaching and development to enable effective coaching of the branch teams in the day-to-day delivery of services to members. Support the employee onboarding process, including virtual and in person new hire orientation learning experiences. Develop and assist in managing the development paths for MSRs, including instruction on workshops, keeping content up to date, and ensuring presentations are engaging and in trend with current training methods, while evaluating employee progress and job readiness. Maintain a process for receiving feedback from managers and employees on content and value of all workshops and shadow experiences and adjusting as needed along the way, while maintaining the highest service level and improving effectiveness and efficiencies through feedback. Deliver training materials through a variety of channels including in person, virtual, job shadowing, workshops, webinars, videos, and easily accessible self-paced courses. Ensure all branch and MSC content is up to date, including, online binders, QRGs, BayConnect pages, workshop presentations, and VP requests. Administers the Learning Management System (LMS), ensuring accuracy of courses for skills and compliance-based training. Manages monthly report processes and collaborated with management to ensure required courses are completed by all employees within a defined timeframe. Partner with department heads to identify training needs and provide targeted development solutions for the branches and MSC. Partner with the MSC management team to deliver a monthly meeting that engages, develops, and provides a refresh on requested training from one department at a time. This includes, but is not limited to, hosting the meeting, creating all deliverables, coordinating the guest speaker, and more as assigned. Assist on developing and updating training materials and recordings as needed for the MSC, such as recording new material, updating presentations, verifying all information is up to date with the department manager and loading new content into LMS and Intranet resource sites. Deliver the Credit Unions All Staff meetings. This can include developing content, partnering with stakeholders, managing calendars, arranging speakers, all necessary communication to attendees and guests, filming with host department, and technology.

You're Perfect For This Role If You Have:

Minimum of three years banking experience is required, preferably in a supervisorial or leadership role. Demonstrated ability to cultivate sales and service ability in other individuals. Strong knowledge of banking operations is required. Proven ability to manage talent development programs in a financial related institution. Must have proven experience in effectively managing, teaching, mentoring and coaching adult learners on a one-on-one or small group basis. Demonstrated presentation skills for larger groups required. Demonstrated experience using multiple computer programs, including Microsoft Office and core banking systems. Program, project and/or vendor management experience is preferred.

Who We Are:

Bay Federal Credit Union was started in 1957 when local school teachers pooled their money together to start a credit union. This original vision and investment has grown into the area's largest locally-owned financial institution, with nearly $1.6 billion in assets. Today, Bay Federal provides full service financial products and solutions to individuals and businesses in Santa Cruz, Monterey, and San Benito counties. As a local, member-owned, not-for-profit financial cooperative, we are passionate about contributing to the community and being an integral part of its incredible story. Each year, our employees volunteer their time and donate their money to local non-profits, schools, and events. Our managers serve on local non-profit Boards of Director to be involved, understand challenges, and to make a real difference in the communities we serve. From our founding as a teacher's credit union, Bay Federal has continued our commitment to education. We offer annual student scholarships for members and offer a comprehensive array of solutions to support our member's financial wellness. Through online financial education course offerings, solutions for teachers and students, as well as special programs for youth, our financial wellness programs are free and available to the public. This is a small part of our work in creating thriving and vibrant communities! We look forward to continuing our story, and hope that you will be a part of it!

Perks of Joining Bay Federal Credit Union:

Rated #1 Credit Union to Work For by CU Journal Best Places to Work in the Bay Area (SF Business Times/Silicon Valley Journal) 11 Federal Holidays observed as paid days off We invest in your professional growth & development by providing access to industry standard webinars, LinkedIn Learning courses, and career tracking. We also partner with Cabrillo College for a 12 week leadership program for up and coming supervisor and manager level employees Mac McCormac Employee Scholarship award for $1,500 towards education expenses Our hybrid work approach combines the flexibility of remote working with the benefits of bi-annual in-person all staff meetings Benefits Offered at

Bay Federal Credit Union:

401k Matching - $1 for $1 company match up to 5% of pay Eligibility to participate in annual bonus plan Benefits Offered - Medical, Dental, Vision, Life Insurance, and Long Term Disability coverage Employee Assistance Program that supports 6 face-to-face sessions per person, per reason, for you and your household A wellness program that supports your physical, financial, and emotional health Supplemental benefits such as Pet Insurance and Aflac Bay Federal Credit Union is proud to offer a competitive, robust compensation and benefits package. Bay Federal considers many factors in determining base pay such as experience, education/training, internal peer equity, job location, and other business considerations when extending an offer. For Santa Cruz, CA only, the pay scale Bay Federal reasonably expects to pay for this position is $68,640 - $77,680 annually. Salaries are based on the geographic location in which you live if working remotely. Bay Federal provides health care benefits, life and disability insurance, paid holidays and 401k with a company match to eligible employees; along with employee paid voluntary benefits. Paid time off is accrued per paycheck for eligible employees at a rate based on your tenure. Leaves of absences are available in adherence with state and federal regulations. Bay Federal is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law. Bay Federal is at at-will employer. For CCPA's requirements regarding security practices and procedures, please see our privacy page here (https://www.bayfed.com/privacy). Bay Federal Credit Union takes our obligation to keep our member's data safe and secure and adhere to industry standard best practices