Loan Operations Specialist

II 3.2 3.2

out of 5 stars 9990 Park Meadows Drive, Lone Tree, CO 80124 We're Canvas Credit Union We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk ) Why Canvas? At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people: Humble Empathetic Accountable Resourceful Tenacious What you'll do Consistently meet daily department demands and promote member satisfaction, retention and expansion. Maintain up-to-date knowledge of all consumer loan criteria as well as all current Credit Union policies and procedures. Assist in reviewing current processes, procedures, and policies in order to identify and recommend necessary updates. File liens on auto loans and HELOC loans with counties Evaluate and ensure accuracy on HELOC documents through Post-Close process. Ensure all deeds are recorded within department service level agreements. Process all lien releases on paid in full 2nd mortgages and HELOC's. Evaluate and process 2nd mortgage subornation requests. MLA monitoring, SCRA, and Soldiers & Sailors Act compliance. Perform complex research requiring problem solving using knowledge of loan products. Perform loan maintenance (recasts and payment adjustments for all loan types). Review month end reconciliations and loan maintenance reports. Maintain accurate reporting, appropriate tracking and measurement of department activity and results. Provide a high level of service, consistency, and professionalism by delivering Canvas Credit Union Core Values to both internal and external members and business partners. Actively promote and contribute to the achievement of departmental, branch and organizational goals. Embrace ongoing education and learn/apply new skills and software applications. Regular attendance and punctuality are essential functions of the job. Follow all safety and security guidelines to properly safeguard member and organization assets. Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements. Perform other job duties as assigned. Job Qualifications Knowledge, Skills, & Ability Strong relationship building and teamwork skills. Excellent attention to detail. Strong organizational and time management skills with ability to work independently and manage multiple priorities. Ability to work in a fast-paced environment. Credit and loan product knowledge with working knowledge of laws and regulations pertaining to lending practices. Solid knowledge and understanding of Canvas Credit Union financial products and services. Excellent analytical, problem solving and decision making skills. Strong verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners. Ability to adapt to change quickly, multi-task and prioritize workflow. Proficient in MS Office (Outlook, Excel, Word). Ability to maintain confidences. Ability to maintain confidences. Multi-lingual capabilities to include Spanish are a plus. Pre-employment background review (components include: criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions). Education or Formal Training High school diploma or GED. Experience Six months' proven customer service experience. Current Canvas employees must be meeting performance expectations and consistently demonstrating HEART behaviors to be considered. This position has a starting pay range of $22.00-$25.00/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits Medical/Dental/Vision Insurance Paid Vacation Paid Sick Time Paid Holidays Paid Wellness Day Paid Volunteer Time Flexible Spending Account Health Savings Account World Class 401(k) Plan Tuition Reimbursement Rate Discounts on Qualifying Loans May be eligible for incentives or discretionary bonus based on results Working Environment/Physical Activities Extensive telephone and computer work in a high volume, faced-paced, office environment. The job routinely uses standard office equipment such as computers, phones, phone headsets, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Position will be open until filled, or if unable to fill until posting is canceled. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.