Incident Technician 3.8 3.8 out of 5 stars

Denver, CO Key Responsibilities:

Technical Support:

Troubleshoot and resolve software and hardware issues Provide technical support for in-house, third-party, and market data applications Assist with operating system, driver, and firmware support Configure and maintain home and remote work setups

Infrastructure Management:

Manage hardware inventory and procurement Maintain IT rooms and equipment Support office moves, relocations, and decommissioning Perform basic network tasks, such as cable patching

User Support:

Provide timely and effective user support via various channels (email, phone, chat) Assist with onboarding and offboarding processes Evaluate user needs and recommend appropriate solutions Train users on new technologies and processes

Incident Management:

Log, track, and resolve incidents and service requests Escalate issues as necessary and communicate status updates Proactively monitor systems and identify potential problems

Additional Requirements:

Participate in on-call rotation for after-hours and weekend support Stay current with technology trends and industry best practices Adhere to company policies, procedures, and security standards Work collaboratively with other IT teams and business units

Required Skills and Experience:

Strong knowledge of IT hardware and software Experience with troubleshooting and problem-solving techniques Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong customer service orientation Additional specific technical skills preferred, such as: Operating systems (Windows, macOS) Network protocols (TCP/IP, DNS, DHCP) Security best practices Scripting languages (PowerShell, Python) ServiceNow JIRA, Kanban About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.