Computer Support Associate II

• Infrastructure Kyyba Inc
• 3.8 Olathe, KS Job Details Contract $23
• $26 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer Science Mid-level Windows Microsoft Office High school diploma or GED Computer networking ServiceNow IT Help desk

Information Technology Full Job Description Additional Information:

This is for one, 1st shift position (7 am to 3:30 pm)

• will work ONSITE Some travel between other facilities in the area using personal vehicle is possible Visa sponsorship is not available, now or in the near future, for this position

Job Description:

Provide onsite deskside support to the Olathe, KS location through performing the following duties

Job Duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES

imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records:

TYPICAL EXAMPLES

• -contact lists
• -process logs
• -problem incidence reports
• -customer information updates
• exterior ship orders
• -inventory, maintenance or other service records
• handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre
• established and documented solutions.

Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES

• -understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

Knowledge of computing and networking concepts and fundamentals Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

Degree in an Information Technology discipline or equivalent experience.

• High School or secondary diploma or equivalent

Job Type:

Contract Pay:

$23.00

• $26.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred) Ability to

Commute:

Olathe, KS 66061 (Required) Ability to

Relocate:

Olathe, KS 66061: Relocate before starting work (Required)

Work Location:

In person