Managed Services Technician (Tier 2) BlueNet, Inc. 2915 Waters Road, Eagan, MN 55121

Location:

In-Office (Eagan, MN)/Hybrid (100% remote is available)

Job Type:

Full-time Salary:

$45,000 - $60,000 per year (based on experience) About Us Blue Net Inc. is a fast-growing IT Managed Services Provider (MSP) committed to delivering top-tier IT solutions and support to businesses of all sizes. Our team of experts specializes in managed services, cloud solutions, cybersecurity, and network infrastructure, ensuring our clients stay ahead in an ever-evolving technology landscape. We're looking for a Service Tech (Tier 2) who will provide high-quality managed services, support, and customer service for Blue Net's clients across the company's product and service offerings. This position operates on a that supports our service offering hours of 7:00 a.m. to 6:00 p.m., Monday through Friday. What You'll Do Provide reactive phone, email, and ticket support for Blue Net client base. Diagnose and resolve technical issues over the phone by using advanced remote management tools or via on-site visit. Monitor and response to alerts/alarms and incident tickets for Blue Net clients. Follow established procedures for troubleshooting and escalation and resolution. Troubleshoot, monitor and maintain client computers and desktop applications. Log and maintain support tickets following established procedures. Install and configure hardware and software Visit client sites for support, hardware deployments and hands-on tasks on occasion. Perform daily maintenance tasks for client deployments. Create and maintain documentation and procedures for clients and for tools. Provide on-call support on a rotating schedule is part of the duties for the position.

What We're Looking For:

IT focused training/certifications and/or college education in Information Technology A+ and Net+ certification or equivalent proven experience with customer facing support Current Microsoft certifications Customer service skills and ability to communicate with non-technical users. Strong documentation skills. Effective communication skills in email and over the phone. Knowledge of Microsoft Windows (desktop and server). Helpdesk experience. Experience with ticket management systems. Reliable transportation and good driving record. Commitment to keeping current with IT knowledge What's in It for You? Growth opportunities within a rapidly expanding company Collaborative and innovative team environment.

Competitive salary:

$45,000 - $60,000 (based on experience). Health, HSA, Dental, Vision Life & AD&D 401(k) with company match

Unlimited PTO Job Type:

Full-time Pay:

$45,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person