<h5>Location:</h5>In-Office (Eagan, MN)/Hybrid (100% remote is available)<h5>Job Type:</h5><h5>Full-time Salary:</h5>$45,000 - $60,000 per year (based on experience)About UsBlue Net Inc. is a fast-growing IT Managed Services Provider (MSP) committed to delivering top-tier IT solutions and support to businesses of all sizes. Our team of experts specializes in managed services, cloud solutions, cybersecurity, and network infrastructure, ensuring our clients stay ahead in an ever-evolving technology landscape. WWe're looking for a Service Tech (Tier 2) who will provide high-quality managed services, support, and customer service for Blue Net's clients across the company's product and service offerings. This position operates on a that supports our service offering hours of 7:00 a. mm. to 6:00 p. mm., Monday through Friday. WWhat You'll DoProvide reactive phone, email, and ticket support for Blue Net client base. DDiagnose and resolve technical issues over the phone by using advanced remote management tools or via on-site visit. MMonitor and response to alerts/alarms and incident tickets for Blue Net clients. FFollow established procedures for troubleshooting and escalation and resolution. TTroubleshoot, monitor and maintain client computers and desktop applications. LLog and maintain support tickets following established procedures. IInstall and configure hardware and softwareVisit client sites for support, hardware deployments and hands-on tasks on occasion. PPerform daily maintenance tasks for client deployments. CCreate and maintain documentation and procedures for clients and for tools. PProvide on-call support on a rotating schedule is part of the duties for the position.<h5>What We're Looking For:</h5>IT focused training/certifications and/or college education in Information TechnologyA+ and Net+ certification or equivalent proven experience with customer facing supportCurrent Microsoft certificationsCustomer service skills and ability to communicate with non-technical users. SStrong documentation skills. EEffective communication skills in email and over the phone. KKnowledge of Microsoft Windows (desktop and server). HHelpdesk experience. EExperience with ticket management systems. RReliable transportation and good driving record. CCommitment to keeping current with IT knowledgeWhat's in It for You? GGrowth opportunities within a rapidly expanding companyCollaborative and innovative team environment.<h5>Competitive salary:</h5>$45,000 - $60,000 (based on experience). HHealth, HSA, Dental, VisionLife & AD&D401(k) with company match<h5>Unlimited PTOJob Type:</h5><h5>Full-time Pay:</h5>$45,000.00 - $60,000.00 per year<h5>Benefits:</h5>401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offVision insurance<h5>Schedule:</h5>8 hour shiftMonday to<h5>FridayWork Location:</h5>In person

Managed Services Technician (Tier 2) BlueNet, Inc. 2915 Waters Road, Eagan, MN 55121 <h5>Location:</h5> In-Office (Eagan, MN)/Hybrid (100% remote is available) <h5>Job Type:</h5> <h5>Full-time Salary:</h5> $45,000 - $60,000 per year (based on experience) About Us Blue Net Inc. is a fast-growing IT Managed Services Provider (MSP) committed to delivering top-tier IT solutions and support to businesses of all sizes. Our team of experts specializes in managed services, cloud solutions, cybersecurity, and network infrastructure, ensuring our clients stay ahead in an ever-evolving technology landscape. We're looking for a Service Tech (Tier 2) who will provide high-quality managed services, support, and customer service for Blue Net's clients across the company's product and service offerings. This position operates on a that supports our service offering hours of 7:00 a.m. to 6:00 p.m., Monday through Friday. What You'll Do Provide reactive phone, email, and ticket support for Blue Net client base. Diagnose and resolve technical issues over the phone by using advanced remote management tools or via on-site visit. Monitor and response to alerts/alarms and incident tickets for Blue Net clients. Follow established procedures for troubleshooting and escalation and resolution. Troubleshoot, monitor and maintain client computers and desktop applications. Log and maintain support tickets following established procedures. Install and configure hardware and software Visit client sites for support, hardware deployments and hands-on tasks on occasion. Perform daily maintenance tasks for client deployments. Create and maintain documentation and procedures for clients and for tools. Provide on-call support on a rotating schedule is part of the duties for the position. <h5>What We're Looking For:</h5> IT focused training/certifications and/or college education in Information Technology A+ and Net+ certification or equivalent proven experience with customer facing support Current Microsoft certifications Customer service skills and ability to communicate with non-technical users. Strong documentation skills. Effective communication skills in email and over the phone. Knowledge of Microsoft Windows (desktop and server). Helpdesk experience. Experience with ticket management systems. Reliable transportation and good driving record. Commitment to keeping current with IT knowledge What's in It for You? Growth opportunities within a rapidly expanding company Collaborative and innovative team environment. <h5>Competitive salary:</h5> $45,000 - $60,000 (based on experience). Health, HSA, Dental, Vision Life & AD&D 401(k) with company match <h5>Unlimited PTO Job Type:</h5> <h5>Full-time Pay:</h5> $45,000.00 - $60,000.00 per year <h5>Benefits:</h5> 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance <h5>Schedule:</h5> 8 hour shift Monday to <h5>Friday Work Location:</h5> In person