Call Center Operator - Healthcare Mercy Medical Center - 3.8 Baltimore, MD Job Details Full-time $21.98 - $36.27 an hour 1 day ago Benefits 403(b) matching Paid holidays Disability insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 403(b) Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Customer service Meditech English Mid-level High school diploma or GED Computer skills

Full Job Description Overview:

The Specialty Concierge primary purpose is to serve as a scheduling liaison for patients between MFC primary care providers and SPPS specialists. Excellent customer service and ability to accurately schedule patient appointments per specialty office protocols are required. The Team Lead position will help training new team members, developing new protocols as well as the point of contact and communication for the Concierge Team. Hours are flex day shift pending staffing needs. Weekends - Saturday rotating shift 8a-12n.

Qualifications:

EDUCATION AND WORK EXPERIENCE

Education and Work Experience:

Must possess a high school diploma or GED 3 years of medical experience preferred.

SPECIFIC REQUIREMENTS

Knowledge, Skills and Abilities:

Microsoft Word, Power Point, Excel Microsoft Outlook Meditech (if applicable to position) Epic (if applicable to position) Performance Manager/NetLearning Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Must be able to read, write, and speak the English language in an understandable manner. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Must be able to follow written and oral instructions.

Other Requirements:

Computer and customer service skills. Must be able to type 45wpm

Min:

USD $21.98/Hr.

Max:

USD $36.27/Hr.

Benefits:

Benefits Eligibility is based on your scheduled FTE status and Job Category Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees 403(b) retirement plan with generous company match and "catch up" provision Paid Time Off (PTO) & company paid holidays Tuition reimbursement Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits Discounts on auto & home insurance and Verizon plans Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living

Mercy's Mission and Values EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.