Level II Help Desk Technician 3.6 3.6 out of 5 stars Houston, TX 77002

Location:

Onsite - Houston, TX 77002

Work Schedule:

Full-time, M-F, 8am-5pm

Length of Contract:

Through end of year, possibility of extension

Type of Contract:

W2 About the

Role:

We are seeking a highly skilled and experienced Level2/3 Help Desk Professional to join our client's team onsite in Houston. This mid to senior-level position is ideal for a professional with a strong background in IT Support with an MS environment supporting Technical / Server, DELL products, MFA Intune, MS Cloud and mobile device. Ticketing is done in Jira and documentation is a critical aspect to the position. Candidates MUST have an understanding of ITIL standards that leads to thorough documentation from each call. The successful candidate will be responsible for designing, implementing, managing, and troubleshooting complex network systems to ensure optimal performance, security, and reliability.

Qualifications & Requirements:

Must currently reside in area - fast timeline does NOT allow for relocation Minimum of 4 years IT Support employment with 2 years+ of experience in a Level 2 role High School Diploma or greater education level Must have exp with documentation through ticketing systems AND this must be on resume. Must have understanding of ITIL Must be able to effectively and professionally communicate with all levels of organization. 3rd party candidates will not be considered. PDS and Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. PDS and Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.

Job Types:

Full-time, Contract Pay:

$32.00 - $37.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person