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End-User Computing Support Technician
at Support Services Group
Posted: 4-16-2025
Remote
Information Technology and Computer Science
$47,730/year
Apply to this job
You’ll be taken to a third party website to find the job application. You got this!
About this Career
Computer User Support Specialists
Skills
Customer Service, Engineering Tolerance, Issue Tracking, Telecommuting, Customer Communications Management, Tooling, Interpersonal Communications, Communication, Leadership, Customer Support, Technical Support, Adaptability, Help Desk Support, Functional Skills Qualification, Computer Hardware, Content Creation, Virtual Teams, Triage, Workflow Management, Troubleshooting (Problem Solving), Account Management, Software As A Service (SaaS), Microsoft Office, Problem Solving
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other assignments, projects, and duties may be required: User account management Troubleshoots and supports all network laptops/computers. Understanding of IT principles and ability to communicate technical concepts effectively to a varied audience. Assists in the set-up, maintenance and repair of PC hardware & this will include distribution of equipment Use ticketing system to answer all issues in a timely fashion based on department SLAs, and other methods of communication to insure proper resolution. Walk users through problem-solving processes and consult on workflow best practices for remote employees Knowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation, etc. Infrequent/occasional travel may be required for initial training and/or site builds and has reliable transportation This is on an onsite position with work from home opportunityQUALIFICATIONS
Strong Communication, and interpersonal skills Intermediate to advanced technical and functional skills Solid data gathering and analysis Adaptability and stress tolerance Experience in a customer support role Experience with help desk tools Technology troubleshooting experience Experience in all Microsoft Office tools Experience working remotely and/or with distributed teams is a plus Strong Organization & self-leadership skillsExperience Required:
1-3 years of experience in providing customer service 1-3 years' experience in software support/SaaS PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet.Other Job Posting Details
Salary
Minimum
Maximum
$29,320/yr
$72,890/yr