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Operations Specialist Lead - Branch Ops (Hybrid)
at First Citizens Bank
Cottonwood Heights, UT
Posted: 3-12-2025
Business Management and Operations
$59,500/year
Apply to this job
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About this Career
Production, Planning, and Expediting Clerks
Skills
Salesforce, Detail Oriented, Customer Service, Workflow Management, Communication, Service Standards, Multitasking, Operations, Banking, Business Operations, Banking Services, Customer Inquiries, Financial Services
Job Description
Operations Specialist Lead
- Branch Ops (Hybrid) First Citizens Bank.
- 3.5 Cottonwood Heights, UT Job Details $51,000
- $68,000 a year 1 day ago Qualifications Customer service Salesforce Mid-level High school diploma or GED Bachelor's degree Financial services 1 year Banking Full Job Description Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.
- Develops and maintains relationships with customers, associates and vendors to achieve business goals and streamline service experience.
- Performs various operational tasks that occur during customer, vendor, and associate inquiries. Follows documented wire protocols to secure client and bank assets, keys wires in wire systems and performs a variety of client-initiated money movement requests. Documentation
- Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system. Business Proficiency
- Provides knowledge in area of work.
Financial Services or Operations Support Preferred Qualifications:
Experience in banking operations, strong knowledge of wire process, and a customer-focused approach to service. Ability to communicate clearly, efficiently, and professionally with high-net-worth clients. Must be detail oriented, able to multitask and function in a fast-paced environment with minimal oversight. Must be able to work independently on assigned duties while successfully collaborating in a team friendly environment. Knowledge of Bowes, FX Star and D1. Salesforce experience a plus. If hired in CA, the base pay for this position is generally between $51,000.00 and $68,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefitsOther Job Posting Details
Salary
Minimum
Maximum
$51,000/yr
$68,000/yr