Help Desk Support Specialist

IRES - HSV

ADV000AJQ On Site Huntsville, Alabama, United States Redstone Arsenal, Alabama, United States Full time

Position Title:

Help Desk Support Specialist

Location:

Redstone Arsenal, Huntsville, AL

Relocation Assistance:

None available at this time

Remote/Telework:

NO - Not available for this position

Clearance Type:

DoD Secret

Shift:

Day shift (Mon-Fri)

Travel Required:

Up to 10% of the time #cjpost

Description of Duties:

The Help Desk Support Specialist supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

The candidate will:

• Collect and analyze data to provide technical resolutions.
• Provide remote troubleshooting support for break/fix issues.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects that affect Service Desk workflows.
• Resolve daily battle rhythm tasks.
• Track all work using the Remedy ticketing system.
• Utilize the mature knowledge database to assist customers.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 4 years of general experience; Associate's degree and 2 years of general experience; Bachelor's degree and 0 years of general experience.

• Must have 2 years of experience in help desk ticketing software, incident troubleshooting and escalation, or using remoted desktop management tools and familiarity with ITILv3 or related service delivery frameworks
• Must have experience working in a customer-facing role
• Must have experience with Microsoft Office and Access Database
• Must have a current DoD 8570 IAT Level II Certification (example: CompTIA Security+ CE)
• Must have, or obtain, an active DoD Secret Security Clearance

Desired Requirements:

• Have an ITILv3 Foundations certification
• Have experience with Remedy
• Have experience with desktop support, service desk/help desk or call center This position is expected to pay $40,000 - $65,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed. Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.