Technical Support Specialist SkySource Solutions Inc. - 4.4 Cleveland, OH Job Details Full-time $20.00 - $20.01 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Some college Technical support tickets resolved daily (1-10 tickets) Customer service Call center Upselling Technical support Microsoft Office High school diploma or GED Driver's License Bachelor's degree Zendesk Bachelor of Business Administration Data entry Network support Computer skills Customer support Retail math Typing 1 year Associate's degree Communication skills Entry level Full Job Description We are seeking 15 Technical Support Specialists to join our growing and enterprise team! You will be responsible for helping customers by providing technical support and service information and resolving customer issues regarding questions about their contract. Our Inbound Technical Support specialists work in multiple systems throughout the day, with several types of software (ticketing systems a plus), particularly Zendesk. Compensation Compensation starts at $20 per hour with ROBUST benefits Training Training starts on 2/24 and must be able to start on that date this is a firm start date, no exceptions. We are hiring 15 Technical Support Specialists (this is a firm start date) We are looking for excellent performance and attendance The schedule is Monday-Friday for the first 4 weeks hours are 8:30am-4:30pm and is 100% onsite, after 4 weeks of training you will go be on the phones and you will be onsite for 3 months and then you will go HYBRID which is 3 days from home and 2 days in office. After Training The schedules are 8am-4:30pm, 8:30am-5:00pm, 9:00am-6:00pm, 10:00am-7:00pm or 11:00am-8:00pm. These are not optional and you MUST be open to working all the listed schedules. Looking for detailed Customer Service applicants who have provided Customer Support or potentially have come from technical, financial, legal, banking or insurance arena. We are growing and looking to hire 15 Technical Support specialists to start on 2/24. This is full time Customer Service Representative role that starts at $20 per hour with full benefits. Training hours are 8:30am-4:30pm for the first 4 weeks and after training you will move to one of the following Monday-Friday schedules listed below and must be available for all 5 shifts as you will be picked for one of the five at random. After 4 weeks of training you will take an assessment. The schedules are 8am-4:30pm, 8:30am-5:00pm, 9:00am-6:00pm, 10:00am-7:00pm or 11:00am-8:00pm. These are not optional and you must be open to working all the listed schedules. This is a Hybrid role and after 3 months of training onsite at our downtown office you will move to hybrid once assessed, 3 days from home and 2 days in the office. Eligibility for hybrid schedule is based on performance, attendance and access to high speed internet and quiet space to work at home - this is evaluated monthly.

Responsibilities:

Provide information about our legal insurance plans Troubleshoot and resolve customer issues and concerns Ability to work on 3 computer screens Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications 2-5 Previous experience in customer service, or other related fields Strong customer service skills Ability to work on 3 computer screens Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Be located in the Greater Cleveland area. Have a reliable, high-speed internet/WIFI connection available in his/her home Have a quiet place from which to work This is a Hybrid role and after 3 months of training onsite at our downtown office you will move to

HYRID, 3

days from home and 2 days in the office. College Experience In order to be considered for this role, you must have at least some college with 5 years of Customer Service or 2 Years of Customer Service and a Bachelors Degree Compensation Compensation starts at $20 per hour with full benefits Training Training starts on February 24th and must be open to both start dates and we are hiring 15 Customer Service Reps Monday-Friday for the first 4 weeks hours are 8:30am-4:30pm After Training The schedules are 8am-4:30pm, 8:30am-5:00pm, 9:00am-6:00pm, 10:00am-7:00pm or 11:00am-8:00pm. These are NOT OPTION and you must be open to working all the listed schedules.

Job Type:

Full-time Pay:

$20.00 - $20.01 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Monday to Friday Morning shift

Education:

Bachelor's (Preferred)

Experience:

Customer service: 5 years (Required) Data entry: 5 years (Required) Technical support: 1 year (Preferred)

Typing:

1 year (Required)

Microsoft Office:

1 year (Required)

Location:

Cleveland, OH 44114 (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Cleveland, OH 44114 (Required) Ability to

Relocate:

Cleveland, OH 44114: Relocate before starting work (Required)

Work Location:

Hybrid remote in Cleveland, OH 44114