IT Support Technician, Level 1 Guitar Center - 3.2 Kansas City, MO Job Details Full-time $36,000 - $60,000 a year 2 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Vision insurance 401(k) matching Employee discount Qualifications Mid-level High school diploma or GED Analysis skills Continuous improvement 2 years Communication skills CompTIA A+ Full Job Description About Guitar Center At Guitar Center, we are driven by a shared passion for music and technology. We support over 300 stores nationwide and a growing network of shared services facilities. Our IT team plays a critical role in ensuring our business runs smoothly and our customers and associates stay connected to what matters most.

About The Role:

The IT Support Technician Level 1 role is responsible for providing diagnostic evaluation, incident recording, issue resolution, and escalation support for technology-related needs. This position serves as the first line of defense for internal users, including employees and contractors, across all Guitar Center locations. This position reports to the Supervisor, Help Desk.

Responsibilities:

Serve as the primary point of contact for all technology-related issues affecting employees and the company. Answer, evaluate, and prioritize incoming calls and support tickets related to computers and endpoint technology. Guide users through diagnostic procedures to identify root causes. Manage employee logins, approvals, and access at the menu/account level. Log, track, and maintain support records using an incident management system. Identify and resolve POS hardware issues, including coordinating replacement equipment and ensuring proper installation at store locations. Collaborate with escalation teams to resolve network, phone, and power-related issues in a timely manner. Maintain in-depth knowledge of supported systems and services. Propose and implement operational improvements to enhance daily support services. Create and maintain documentation for support processes and standard operating procedures. To join our band, you'll need the following experience:

Experience & Qualifications:

High School Diploma or GED (required). Minimum of 2 years of relevant work experience. Intermediate understanding of computers and technology. Certifications such as A+ or Microsoft-related credentials are a plus.

Key Competencies:

Analytical Skills:

Ability to interpret data and extract insights to improve business performance.

Collaboration:

Proven ability to work cross-functionally and build productive relationships.

Customer Focus:

Prioritizes the user experience in all support processes.

Interpersonal Communication:

Communicates clearly, courteously, and effectively across diverse audiences.

Initiative:

Proactively identifies and addresses problems; driven by continuous improvement.

Organizational Skills:

Manages time and priorities effectively, with strong attention to detail.

Performance Management:

Committed to ongoing skill development and goal achievement.

Technology Skills:

Competent in navigating relevant systems and tools to meet business needs.

Pay Rate:

$36,000 - $60,000/yr. dependent on background and experience.

Disclaimer :

While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve. Why Guitar Center Company? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. Why join us? With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to .