IT Help Desk Technician Apollo Technology Solutions LLC Nashville, TN Job Details Contract Estimated:

$39.3K - $49.5K a year 23 hours ago Qualifications Software troubleshooting IT Communication skills Active Directory Entry level

Full Job Description Title:

IT Help Desk Technician Location:

Nashville, TN (Remote)

Duration:

12+

Months Type:

Contract Job Description:

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions. Customer Support for Client Applications Following up with customers to ensure full resolution of issues Installing or changing software to fix issues Remotely accessing software to resolve issues Diagnosing problems Reset AD and mainframe passwords and unlock accounts Required Skills Communication skills both verbal and written IT Communication Specialist Learning ability Team work Active Directory