IT Field Specialist Express Wash Concepts - 4.6 Cleveland, OH Job Details Full-time $25 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance Tuition reimbursement 401(k) 4% Match Vision insurance 401(k) matching Qualifications Software troubleshooting Customer service Mid-level High school diploma or GED Driver's License Computer hardware IT Power tools Associate's degree Communication skills Full Job Description Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash. Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes. Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean. Discover the benefits of joining Express Wash Concepts Competitive pay and year-end bonus opportunities. Free Unlimited Wash Club Membership. Paid vacation and comprehensive health benefits (medical, vision, dental, life, and disability). $1,000 annual HSA contribution (with qualifying plan). 401k with up to 4% company match. Educational reimbursement up to $5,200 annually. Essential duties and responsibilities Join our team as an IT Field Specialist , where you will play a vital role in ensuring the smooth operation and maintenance of IT systems and equipment across our car wash locations. At Express Wash Concepts, our mission is to enhance our people, communities, and cars through the power of clean.

Duties and Responsibilities:

Perform IT maintenance and complete service requests promptly. Conduct preventative maintenance on IT equipment and systems to ensure optimal performance. Document service activities, preventative maintenance tasks, and corporate credit card expenditures. Diagnose and troubleshoot hardware, software, and network issues reported by on-site staff. Repair or replace defective components and parts as needed. Monitor system performance and security to identify and mitigate potential vulnerabilities. Install, configure, and test new IT equipment and systems. Assist with new site builds by pulling network cables, mounting, and connecting servers, switches, routers, and other hardware in racks or cabinets. Communicate effectively with on-site staff to address their needs and concerns. Adhere to all safety guidelines to ensure a safe working environment. Source and order necessary parts for repairs and maintenance. Perform other duties as assigned to support IT operations. Job Requirement High school diploma or equivalent required; associate's degree in IT or a related field preferred. Valid driver's license with a clean driving record. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to use power tools as needed. Capability to work independently and collaboratively as part of a team. Solid understanding of computer hardware, software, and networking technologies. Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.