Account Manager/Insurance Agent Tonry Insurance Group Lexington, MA 02420 • Hybrid work We know you have choices. People with commercial and/or personal insurance experience are in high demand! Let us demonstrate why you should consider a position with Tonry Insurance Group.

About Us:

Tonry Insurance Group, Inc. is a full-service, independent insurance agency offering customized solutions for personal and business insurance. We provide personalized, professional service throughout the Greater Boston area and beyond with two convenient locations, Grossman Drive in Braintree, MA and Bedford Street in Lexington, MA. Tonry has served New England insurance clients since 1926 with competitive product pricing from a wide range of local, regional, and national insurance companies. Tonry Insurance Group specializes in bonding and insuring contractors of all types and sizes. We also provide competitive insurance programs for various other businesses including real estate development, environmental risks, non-profit organizations, technology firms, professionals (attorneys, architects, CPAs, etc.), and retail operations. We understand the importance of balancing life with work and dependability in the workplace. Many of our customers and employees have been with us for over twenty years with some customers going back generations. Speaking of generations, we are third generation family owned with the fourth generation on board! As a proud member of Renaissance Alliance Insurance Group, we have access to plenty of insurance companies to find the best fit for our customers. Our agency has kept up with technology and the increasing demands and resources of our customers. We believe in educating our staff and providing the tools needed to achieve growth and success in your career.

Job Description:

We are looking for two experienced Insurance Account Managers (one focused on personal insurance and one focused on commercial insurance) to oversee a portfolio of assigned customers, develop new business from existing customers, and provide outstanding service for the daily needs of our customers. Our Account Managers are responsible for all aspects of servicing their customers, providing one point of contact. Support staff are in place for processing behind the scenes and our Account Managers provide back-up and support to each other as needed. Duties Create and maintain relationships with existing customers Serve as the lead point of contact for all customer account management matters Prepare renewals, endorsements, and confirmations to customers Assist customers with reporting and settling claims Investigate and answer billing questions Research coverages and rates to provide choices for our customers Welcome and foster opportunities to acquire new customers and round out existing accounts by marketing, quoting, and delivering proposals Create and maintain relationships with our insurance company partners Deliver superior customer service while adhering to guidelines and workflows Be eager to expand your skills and knowledge Requirements Current MA Individual Insurance License or willingness to obtain Minimum 3 years of experience in property & casualty insurance Strong computer skills — experience using AMS360 and DocSTAR is a plus Comfortable with interacting with clients and colleagues using online video meetings Excellent phone communication skills Superior organizational and communication skills, flexibility, an eye for detail, and an ability to work independently Self-motivating, client caring, and team-oriented Strong time management skills, ability to prioritize, and be efficient Join us as we strive for excellence in delivering exceptional service and innovative solutions to our clients!

Job Type:

Full-time Pay:

From $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Supplemental Pay:

Bonus opportunities Application Question(s): Are you willing to undergo a background check?

Experience:

office/admin: 1 year (Preferred) Ability to

Commute:

Lexington, MA 02420 (Required)

Work Location:

Hybrid remote in Lexington, MA 02420