IT Support Specialist

I 3.4 3.4

out of 5 stars 3525 N Regal St, Spokane, WA 99207 Jubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma. Jubilant HollisterStier is also a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. Jubilant HollisterStier is a proud member of the Jubilant Pharma family.

Our Promise:

Caring, Sharing, Growing We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions' through growth, cost effectiveness and wise investment of resources.

Job Description:

A Help Desk Support Specialist provides technical assistance and support to end-users experiencing hardware, software, or network-related issues. This role involves diagnosing and resolving problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support when necessary. The specialist ensures timely and effective communication, maintains detailed records of user interactions, and contributes to developing user guides and documentation. Strong problem-solving skills, excellent customer service, and the ability to work under pressure are essential for success in this role. Provide first-level technical support to end-users via phone, email, or chat. Diagnose and troubleshoot end-user hardware, software, and network issues. Escalate complex problems to higher-level support teams when necessary. Maintain detailed records of user interactions and issue resolutions. Guide users through step-by-step solutions and provide clear instructions. Monitor and respond to support tickets in a timely manner. Setting up, configuring, and maintaining computer systems. Develop and update user guides and technical documentation. Ensure compliance with company policies and IT best practices.

Other:

Perform other duties and responsibilities set forth by IT Management.

Qualifications:

A high school diploma is required. CompTIA A+, Network+, Security+ Minimum five years of related experience required. Experience managing desktops/laptops, Active Directory, Windows 10/11, Office/Microsoft 365, SAP. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal abilities. Pharmaceutical and FDA Regulated Industry experience desired. Regulated industry experience desired.

Shift:

Weekdays Compensation & Benefits:

This is an on-site, full-time position located in Spokane, WA.

Hiring Wage:

$34.51 - $46.69/hr. depending on experience, with opportunity for growth, promotion and annual raises. See full list of benefits below for our complete compensation package. Midpoint and above is reserved for employees who have longevity with Jubilant HollisterStier and consistently exhibit outstanding performance over a period of time in the role Medical, Dental, Vision, Flexible Spending and Health Savings Accounts Life, AD&D, Short and Long Term Disability 401(k) with company match Generous paid time off plan

Employee Assistance Program Optional Benefits:

Voluntary Life and AD&D for employee & family Supplemental Medical coverage (Critical Illness, Hospital Indemnity and Accident coverages) Pet Insurance ID Theft Protection Perk Spot Discount Program Unlock your potential with Jubilant HollisterStier! If you're seeking a dynamic and rewarding career, we welcome your application today!

https:

//jubilantcareer.jubl.com/ •Please click on the Spokane, Wa. Link• Jubilant HollisterStier is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require assistance applying for a position, please contact our HR Department at: Human.

[email protected] Job Overview

DATE POSTED

: 12/02/25

LOCATION :

Spokane, Washington COMPANY :

Jubilant HollisterStier Spokane

FUNCTION

: Digital and IT