Appointment Setter/Call Center Lead Phillips Home Improvements - 4.5 Allen, TX Job Details Full-time $37,500 - $60,000 a year 2 days ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications CRM software Some college Sales Customer service Call center Mid-level High school diploma or GED Inside sales Scripting Appointment scheduling Leadership 2 years Call center management Communication skills

Full Job Description Appointment Setter/Call Center Lead:

Lead the

Charge and Drive Success Company:

Phillips Home Improvements Location:

Allen, Texas Are You a Leader Who Thrives on Competition and Achieving Quality Results? Do You Have the Drive to Coach, Motivate, and Inspire a Team to Excellence? Desire a Fast-Paced, Competitive Environment with Growth Potential? Are You Tired of Companies who Blur Ethical Lines? Join Our Winning Team and Make a Real Impact! Phillips Home Improvements is seeking a dynamic and driven Call Center Lead to coach, motivate, and lead our Inside Sales team to new heights. If you have a proven track record of success in sales , a passion for coaching and development , and the ability to drive quality results , this is the opportunity for you.

Pay:

$18 per hour base; pay-for-performance incentives and commissions weekly and monthly! Potential to earn $50,000+!

Who We Are:

Phillips is an award-winning residential painting, roofing, gutter, siding and windows company serving the DFW metroplex. We pride ourselves on exceptional service and craftsmanship, and on creating stunning long-term solutions that our clients can be proud of. We value faith, people, teamwork and the pursuit of excellence!

What You'll Do:

Lead by

Example:

Set the standard for excellence by consistently achieving top performance in appointment setting.

Coach and Develop:

Provide ongoing coaching and feedback to Inside Sales Associates, helping them improve their skills and reach their full potential.

Drive Results:

Monitor key metrics, identify areas for improvement, and implement strategies to maximize team performance.

Motivate and Inspire:

Create a positive and high-energy team environment that fosters collaboration, accountability, and success.

Champion Our Methodology:

Ensure adherence to our proven sales methodology, ensuring consistent and high-quality result. ​​​​​​​

What We Offer:

Competitive Compensation:

Enjoy a lucrative earning potential with uncapped commissions and incentives.

Growth and Advancement:

We are committed to promoting from within and providing opportunities for career advancement.

Dynamic Team Environment:

Work alongside a team of driven and passionate individuals who are committed to success. Award-winning culture!

Comprehensive Training and Support:

We provide the tools and resources you need to succeed.

Excellent Benefits:

We offer a comprehensive benefits package, including health insurance, 401(k), and paid time off.\ ​​​​​​​

Qualifications:

Proven track record of success in sales, preferably in a call center environment. Strong leadership and coaching skills. Excellent communication and interpersonal skills. Great phone voice! Ability to motivate and inspire others. Highly organized and results-oriented. Experience with CRM software is a plus.

Key Result Areas:

Maintaining appointment schedules and open slots up to the minute. Preventing low percentage appointments from clogging high percentage opportunities. Mastering assigned scripts and working at an acceptable pace Maintaining Accurate database Information Minimizing the cancellation rate Maximizing lead/issue quality Maintaining or Surpassing a Quarterly Sit to Set Ratio Maximizing the AIP (All Interested Parties) Rate Ongoing Training and Management of Call Center staff to provide

World Class Service Benefits and Perks:

Incentives Paid Vacation and Holidays Weekly Pay Work Life Balance Career Advancement Life-giving, Dynamic Work Culture Requirements:

High school graduate; some college preferred Must pass background and drug test Wear a uniform and exhibit professional presence every day Dependable transportation, attendance and punctuality!

Take Charge of Your Career:

If you're ready to take on a new challenge and lead a team to success, we encourage you to apply today!

ABOUT PHILLIPS HOME IMPROVEMENTS

Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 25-year A+ BBB member, A+ Angie's List member, 8-year A-rated Best Pick Reports winner, Consumer's Choice Awarded 8 years running and 2019 and 2023 winners of the BBB Torch Award for Ethics, is seeking a dynamic individual ready to grow our Inside Sales Representative Team.

Job Type:

Full-time Pay:

$37,500.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid time off Paid training Tuition reimbursement Vision insurance

Shift:

8 hour shift Application Question(s): What 5 words would you use to describe your personality? What are your core values? How would you motivate your team to hit their metrics? Have you ever led an Inside Sales team? If so, please describe your leadership style. What are your pet peeves from a work perspective? If a team member's call center results were not meeting goal, how would you handle the conversation? What would you say? • Why do you want this position at Phillips Home Improvements? •

Experience:

Inside Sales:

2 years (Required) Ability to

Relocate:

Allen, TX 75002: Relocate before starting work (Required)

Work Location:

In person