Shared Services is dedicated to providing innovative and reliable products and services to the Block Communications, Inc.

companies it serves:

Buckeye Broadband, Telesystem, and MaxxSouth Broadband. Our services include engineering, information, and technology support, application development and support, network operations, network surveillance, facilities maintenance, procurement, and warehousing.

The Desktop Support Technicians I provide advanced desktop support to the end-user community (our customers) that includes a variety of technical and professional duties related to maintenance and upgrades for hardware and software and the corporate network. This role responds to and identifies, researches, and resolves desktop-related problems (hardware/software/OS). The Desktop Support Technicians I will effectively prioritize his/her assignments, document their progress, and follow up with the customer before closing. Occasionally projects are assigned to the Technical Support Technician with detailed directions.

• ESSENTIAL JOB FUNCTIONS

• The Desktop Support Technicians I is accountable for the following functions for the business units served by Shared Services
• Troubleshoot advanced desktop hardware/software problems and find a reasonable resolution
• Ensures timely follow-up and attention of end user support tickets
• Perform routine PC system cleanup tasks when visiting a desktop for support
• Deploy Laptops/Desktops using imaging software
• Use remote support tools to control end user PC's for troubleshooting
• Complete hardware and software install, moves and upgrades
• Preparing and completing documentation for all functions of the job
• Maintaining positive relationships with co-workers, other employees, vendors, and contractors
• Behaving in an ethical manner and influences others to act accordingly
• Perform related duties consistent with the scope and intent of the position

• JOB REQUIREMENTS

• Education and Experience
• High School Diploma or GED
• Required
• Knowledge of Window 10 or MacOS operating systems
• Required
• Related IT Systems experience
• 2 years
• Required
• Associates Degree in information technology or Business
• Preferred
• A+ Certification
• Preferred