Automotive Service Advisor Columbia Chrysler Dodge Jeep Ram 106 South James M Campbell Boulevard, Columbia, TN 38401 About us Columbia Chrysler Dodge Jeep Ram is a small business in Columbia, TN. We are professional, agile and challenging.

Our work environment includes:

Modern office setting Food provided Growth opportunities Lively atmosphere On-the-job training

Job Title:

Automotive Service Advisor Company Overview:

Columbia Chrysler Dodge Jeep Ram is a reputable automotive service provider committed to delivering exceptional customer service and top-quality automotive solutions. We take pride in our team's expertise and dedication to exceeding customer expectations.

Position Overview:

We are currently seeking a customer-focused and knowledgeable individual to join our team as an Automotive Service Advisor. The ideal candidate will serve as a liaison between our customers and the service department, ensuring a smooth and positive experience for all.

Responsibilities:

Greet and assist customers in a professional and friendly manner. Listen to customer concerns and accurately document vehicle symptoms. Communicate effectively with technicians to relay customer information and ensure accurate diagnostics and repairs. Provide customers with detailed estimates of services and repairs, including labor and parts costs. Educate customers on recommended maintenance and necessary repairs. Schedule appointments and prioritize work orders to meet customer needs and service department efficiency. Keep customers informed about the status of their vehicle repairs and estimated completion times. Address customer inquiries and concerns promptly and professionally. Upsell additional services and accessories based on customer needs. Maintain accurate and organized service records.

Qualifications:

Previous experience as an Automotive Service Advisor or a similar customer service role in the automotive industry. Knowledge of automotive systems, parts, and repairs. Strong communication and interpersonal skills. Excellent customer service and problem-solving abilities. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with automotive service software and tools. Sales experience and the ability to upsell services. Team player with a positive attitude.

Education and Experience:

High school diploma or equivalent (Associate's degree or automotive certification is a plus). Minimum of 2 years of experience in a similar role.

Benefits:

Competitive salary Health, dental, and vision insurance Retirement savings plan Employee discounts on products and services Opportunities for professional development and advancement Columbia CDJR is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Type:

Full-time Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

10 hour shift

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person