IT Support Analyst

I - 9855

Posted 2 days ago | Apply before February 20, 2025

US:

TX:

Corpus Christi | Information Technology | Full Time $ 22.72-37.22 USD Grade Overview The IT Support Analyst I is responsible for troubleshooting, resolving, and documenting specific customer support calls as assigned to almost all aspects of computer operations. They are required to work as a team member to resolve issues and to set up, deliver, and pick up computer equipment. They are also required to have exceptional customer service skills and possess knowledge based skills in a specific technology area to troubleshoot and resolve customer issues in a timely manner. Responsibilities

• Must be able to clearly communicate, understand, and provide explanations to end users
• Coordinate a time to visit the customer to further investigate an issue
• Lend support to various business and technology teams
• Must respond to and resolve incidents assigned by an issue tracking ticketing system
• Implement remote tools or hands on fixes at the desktop level, including installing and upgrading software, and configuring peripherals and applications
• Test fixes to ensure the problem has been adequately resolved
• Perform post-resolution follow ups to service desk requests
• Collaborate with other IT staff as necessary to resolve issues
• Responsible for keeping the computer imaging and imaging server up to date with drivers for the models of desktops that we have in our environment
• Responsible for prepping new or leased equipment, scheduling a time with customer for installation, and recovering the old units
• Must be dependable and diligent, investing time and energy to complete each task assigned
• Must be flexible to perform other duties as assigned to ensure reliable working operations
• Must be resourceful in researching knowledge bases, technical books, web publications, vendor support services, etc. in order to find and utilize solutions
• Performs other related duties and fulfills responsibilities as required. Position Type and Typical Hours of Work
• Non-Exempt - Full-Time
• Flexibility to work evenings, weekends, and holidays is a schedule requirement
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change. Minimum Qualifications

• High School Diploma/GED
• Six (6) months to one (1) year of experience Licenses and Certifications Required
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire Required within six (6) months of hire
• CompTIA A+ Certification Employment Testing Employment is contingent on passing any post-offer pre-employment screening as listed below:

Criminal Background Check:

Yes

Motor Vehicle Record Check:

Yes

Drug Screening:

Yes

Physical Exam:

Yes Basis of Rating A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview. Supplemental Information

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.