Desktop Support Technician 3.8 3.8 out of 5 stars 1000 Lexington Avenue, Rochester, NY 14606

Duration:

12+months W2

Location:

1000 Lexington Ave, Rochester, NY 14606 Required Hands-on experience configuring, supporting, and deploying various Cisco and similar hardware Routing and switching knowledge to include networking protocols, VLANs, Spanning Tree, etc Technical capability to support PCs, printers, and a variety of applications (both office and production data collection and reporting type apps) Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols Experience with data, video, and voice services Knowledge using ServiceNow, BigFix, Bomgar, MSTeams & Slack, Monitoring tools. • Experience in manufacturing environments preferred What You'll Do (Responsibilities): Perform and Support network Change Controls as required. Engage in Network upgrade and integration projects identified for 2025. •Multi-functional responsibilities will also include end device and computer room requests such as: Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets) Use remote PC Management tools to assist users Use corporate IT tools to perform remote device management and user support Participate with cross-functional teams as required Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals (important to success) Coordinate and perform work under general direction from the site IT manager and in-line with GMIT policies and procedures Use common corporate IT tools to perform asset management, patching, and software installation. Client patching to maintain Cyber Security protection on end devices utilizing BigFix tool. Perform hardware refresh and repair (break-fix)

Job Type:

Contract Pay:

$25.35 - $30.00 per hour

Benefits:

Health insurance

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

PCs, Printers, Scanners, Mobile Phones and Tablets:

5 years (Required) configuring

Cisco:

5 years (Required) Knowledge using

ServiceNow, BigFix, Bomgar:

5 years (Required)

Work Location:

On the road