HQ Desktop Support 4.0 4.0 out of 5 stars Brooklyn, NY

FIRE DEPARTMENT

Posted On:

02/07/2025 Full-Time Location

BROOKLYN

Exam May Be Required Department Bureau Of Tech Deve And Syst Salary Range:

$57,790.00

• $84,145.

00

Job Description Note:

Only those serving in the permanent civil service title of Computer Associate (Technical Support) will be considered. The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values. The Fire Department, City of New York (FDNY), seeks a full-time Senior Desktop Engineer in the Bureau of Technology Development and Systems (BTDS), reporting directly to the Desktop Manager. The successful candidate will be responsible for overseeing all aspects of desktop infrastructure and end user support. Additional responsibilities include, but are not limited to the following: Provide white-glove customer service over the phone, by email, and in person. This position will interface with all levels of FDNY Personnel and will work closely with Technical Support Center, Asset Management, Mobility Unit, vendors and other technical teams. Duties include Help Desk Management System incident logging, provisioning, inspection, and correction. Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person. Maintains, repairs, and troubleshoots desktop hardware and software packages. Provisioning of equipment to ensure adherence to agency standards for access control, security, and application deployment. Manages multiple projects within the desktop team. The Desktop Support team functions have direct impact on public safety. Supporting public safety applications, aiding first responders and fire inspectors for safety inspections. Various desktop computers are used by Fire, EMS, and Fire Inspectors to do their daily work and maintenance to support public safety systems and it is critical for the department's operations.

Special Working Conditions:

May be required to work shifts including nights, Saturdays, Sundays, and holidays. Minimum Qualifications 1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or" 2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or 4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above. Preferred Skills

• Advanced knowledge of virtual desktop infrastructure (VDI) solutions.
• Documentation development and maintenance.
• Understanding of security compliance (utilizing tools such as McAfee, Trellix, and Ivanti).
• Must be proficient in ticketing and asset management tool systems such as ServiceNow.
• ITIL and Microsoft certifications.
• Strong problem-solving skills, familiarity with multiple desktop support tools.
• Excellent written and oral skills, self-starter and motivated individuals with technical background required.

55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Job

ID 701461

Title code 13611 Civil service title

COMPUTER ASSOC

(TECH SUPP) Title classification Competitive-1 Business title HQ Desktop Support Posted until 03/08/2025

Experience Level:

Experienced (Non-Manager) Job level 01 Number of positions 1 Work location 9

Metrotech Center, Brooklyn N Category:

Technology, Data & Innovation HQ Desktop Support