Job Description Summary Elevate your career by joining our team as a Senior Model-Based Engineering ( MBE ) Application Operations Engineer, where you will play a crucial role in advancing world-class aerospace products. In this dynamic and impactful position, you will be at the forefront of maintaining and optimizing model-based engineering application environments, creating a seamless Digital Thread environment that delivers cutting-edge solutions to our customers. We seek a highly skilled professional with extensive knowledge of MBE processes and applications, capable of deploying and integrating these tools to ensure exceptional performance and customer satisfaction. If you excel in a fast-paced, collaborative setting and are driven to make a significant impact, we want to hear from you! This is a hybrid role- but open to remote work for candidates in Eastern or Central Time zones• Job Description Role and Responsibilities In this role, you will: + Support implementation of the Digital Thread in new program areas needing to implement Model Based Systems Engineering ( MBSE ) + Champion the deployment of new and existing Digital Thread environments, and consult with programs on the implementation + Identify, document, and champion engineering automation best practices and improvements which help engineers be more productive + Engage strategic vendors of Model Based Systems Engineering technology for application updates and problem solving which address Engineering needs + Proactively manage priorities and organize work schedule in a dynamic environment + Execute day to day application maintenance, deliver application upgrades and related planning, and deliver user support + Responsible for responding/delegating support cases from application customers + Configure and troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately + Drive customer communication during critical events and lead retrospective meetings + Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training + Drive root cause investigation implementing any learnings or improvement opportunities + Drive projects that improve customer experience, application process or performance with minimal guidance + Assist & own the preparation of end user support documentation and knowledge + Proactively plan for upcoming changes + Provide mentorship and guidance to team members + I To view full details and how to apply, please login or create a Job Seeker account