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Senior Customer Service Representative - National Remote
at UnitedHealth Group
Posted: 4-8-2025
Remote
Customer and Client Support
$52,104/year
Apply to this job
You’ll be taken to a third party website to find the job application. You got this!
EDUCATIONAL BENEFITS
Tuition Reimbursement
OTHER BENEFITS
401 K Retirement Plan, Healthcare
EDUCATIONAL BENEFITS
Tuition Reimbursement
OTHER BENEFITS
401 K Retirement Plan, Healthcare
About this Career
Customer Service Representatives
Skills
Customer Service, Internet Services, Research, Self-Sufficiency, Talent Management, Information Privacy, Telecommuting, Setting Appointments, Consumer-Driven Health Care
Job Description
At
- UnitedHealthcare
- , we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start
- Caring. Connecting. Growing together.
- This role is equally challenging and rewarding.
- Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 10:00 AM
- 7:00 PM CST. It may be necessary, given the business need, to work seasonal / voluntary overtime. We offer 9 weeks of paid training. The hours during training will be 9:00 AM
- 5:30 PM CST from Monday
- Friday. 100% attendance during training is required.
- Training will be conducted virtually from your home.
- You'll enjoy the flexibility to telecommute
- from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- + Respond to and resolve on the first call, email, and chat, customer service inquires and issues by identifying the topic and type of assistance the customer needs such as benefits, eligibility and claims, financial spending accounts, and correspondence + Educate customers about the fundamentals and benefits of consumer
- driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider + Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance + Assist customers in navigating myuhc.
- sufficient in using these tools You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- + High School Diploma / GED OR equivalent work experience + Must be 18 years of age OR older + 2+ years of experience in customer service, including handling inquiries via call, email, and chat + Ability to work any of our full time (40 hours / week) shift schedules during our normal business hours of 10:00 AM
- 7:00 PM CST from Monday
- Friday. It may be necessary, given the business need, to work seasonal / voluntary overtime.
Preferred Qualifications:
- + Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) + Call Center experience
Telecommuting Requirements:
- + Ability to keep all company sensitive documents secure (if applicable) + Required to have a dedicated work area established that is separated from other living areas and provides information privacy + Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy The hourly range for this role is $16.
- _
Application Deadline:
_- _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.
- free workplace.
Other Job Posting Details
Salary
Minimum
Maximum
$35,110/yr
$69,098/yr