<h1>Help Desk Analyst</h1><h2>On site 5 days a week</h2><p>4.4 4.4 out of 5 stars</p><h3>Haverford, PA</h3><h4>Help Desk Analyst (Contract role)</h4><p>Join a forward-thinking company that values innovation and professional growth. We offer a dynamic work environment that combines the benefits of remote flexibility with on-site collaboration. By joining our team, you'll gain access to diverse projects, a supportive network, and opportunities to enhance your technical expertise.</p><ul><li><h5>Key Responsibilities:</h5></li><li><h5>Incident Handling:</h5></li><li><p>Provide end-user support via phone, email, or face-to-face interaction, prioritizing and troubleshooting issues effectively.</p></li><li><h5>Technical Support:</h5></li><li><p>Manage the installation, maintenance, and optimization of computer hardware and software.</p></li><li><h5>Problem Solving:</h5></li><li><p>Utilize diagnostic tools to track and resolve issues, escalating more complex problems as required.</p></li><li><h5>Documentation:</h5></li><li><p>Maintain detailed records of support interactions to build a comprehensive incident history.</p></li><li><h5>System Administration:</h5></li><li><p>Execute tasks such as software installation, system configuration, and user profile management.</p></li><li><h5>Knowledge Sharing:</h5></li><li><p>Develop and distribute help sheets and FAQs to empower end-user self-service.</p></li><li><h5>Project Involvement:</h5></li><li><p>Contribute to computer projects and the installation of hardware.</p></li><li><h5>On-Call Support:</h5></li><li><p>Offer after-hours assistance when necessary.</p></li><li><h5>Customer Engagement:</h5></li><li><p>Deliver exceptional service with professionalism and a customer-first attitude.</p></li><li><h5>What We're Looking For:</h5></li><li><h5>Technical Skills:</h5></li><li><p>Basic hardware knowledge and experience with Windows operating systems and Microsoft Office.</p></li><li><h5>Certifications:</h5></li><li><p>A+ or Microsoft certifications are advantageous but not mandatory.</p></li><li><h5>Communication:</h5></li><li><p>Strong verbal and written communication skills.</p></li><li><h5>Interpersonal Skills:</h5></li><li><p>Excellent at building rapport, listening, and questioning.</p></li><li><h5>Analytical Skills:</h5></li><li><p>Proven ability to prioritize and solve problems under pressure.</p></li><li>Attention to</li></ul><h5>Detail:</h5><ul><li><p>A knack for detailed work and quick learning.</p></li><li><h5>Experience:</h5></li><li><p>Previous help desk or tech support experience is a plus.</p></li><li><h5>Work Environment:</h5></li><li><p>Please send a current copy of your resume with work history to kevin@libertyjobs. ccom for consideration. All communications are 100% confidential. Kevin McCarthy Libertyjobs. ccom 484-238-1949</p></li></ul><h5>Keywords:</h5><p>Service Desk Analyst, Help Desk, Technical Support, Hybrid Role, Computer Support, Incident Management, System Administration, Customer Service, IT Support.</p>

Help Desk Analyst On site 5 days a week 4.4 4.4 out of 5 stars Haverford, PA Help Desk Analyst ( Contract role) Join a forward-thinking company that values innovation and professional growth. We offer a dynamic work environment that combines the benefits of remote flexibility with on-site collaboration. By joining our team, you'll gain access to diverse projects, a supportive network, and opportunities to enhance your technical expertise. <ul><li><h5>Key Responsibilities:</h5></li><li><h5>Incident Handling:</h5></li><li>Provide end-user support via phone, email, or face-to-face interaction, prioritizing and troubleshooting issues effectively. </li><li><h5>Technical Support:</h5></li><li>Manage the installation, maintenance, and optimization of computer hardware and software. </li><li><h5>Problem Solving:</h5></li><li>Utilize diagnostic tools to track and resolve issues, escalating more complex problems as required. </li><li><h5>Documentation:</h5></li><li>Maintain detailed records of support interactions to build a comprehensive incident history. </li><li><h5>System Administration:</h5></li><li>Execute tasks such as software installation, system configuration, and user profile management. </li><li><h5>Knowledge Sharing:</h5></li><li>Develop and distribute help sheets and FAQs to empower end-user self-service. </li><li><h5>Project Involvement:</h5></li><li>Contribute to computer projects and the installation of hardware. </li><li><h5>On-Call Support:</h5></li><li>Offer after-hours assistance when necessary. </li><li><h5>Customer Engagement:</h5></li><li>Deliver exceptional service with professionalism and a customer-first attitude. </li><li><h5>What We're Looking For:</h5></li><li><h5>Technical Skills:</h5></li><li>Basic hardware knowledge and experience with Windows operating systems and Microsoft Office. </li><li><h5>Certifications:</h5></li><li>A+ or Microsoft certifications are advantageous but not mandatory. </li><li><h5>Communication:</h5></li><li>Strong verbal and written communication skills. </li><li><h5>Interpersonal Skills:</h5></li><li>Excellent at building rapport, listening, and questioning. </li><li><h5>Analytical Skills:</h5></li><li>Proven ability to prioritize and solve problems under pressure. </li><li>Attention to </li></ul><h5>Detail:</h5><ul><li>A knack for detailed work and quick learning. </li><li><h5>Experience:</h5></li><li>Previous help desk or tech support experience is a plus. </li><li><h5>Work Environment:</h5></li><li>Please send a current copy of your resume with work history to kevin@libertyjobs.</li></ul>com for consideration. All communications are 100% confidential. Kevin McCarthy Libertyjobs.com 484-238-1949 <h5>Keywords:</h5> Service Desk Analyst, Help Desk, Technical Support, Hybrid Role, Computer Support, Incident Management, System Administration, Customer Service, IT Support.