Help Desk Analyst On site 5 days a week 4.4 4.4 out of 5 stars Haverford, PA Help Desk Analyst ( Contract role) Join a forward-thinking company that values innovation and professional growth. We offer a dynamic work environment that combines the benefits of remote flexibility with on-site collaboration. By joining our team, you'll gain access to diverse projects, a supportive network, and opportunities to enhance your technical expertise.

• Key Responsibilities:

• Incident Handling:

• Provide end-user support via phone, email, or face-to-face interaction, prioritizing and troubleshooting issues effectively.

• Technical Support:

• Manage the installation, maintenance, and optimization of computer hardware and software.

• Problem Solving:

• Utilize diagnostic tools to track and resolve issues, escalating more complex problems as required.

• Documentation:

• Maintain detailed records of support interactions to build a comprehensive incident history.

• System Administration:

• Execute tasks such as software installation, system configuration, and user profile management.

• Knowledge Sharing:

• Develop and distribute help sheets and FAQs to empower end-user self-service.

• Project Involvement:

• Contribute to computer projects and the installation of hardware.

• On-Call Support:

• Offer after-hours assistance when necessary.

• Customer Engagement:

• Deliver exceptional service with professionalism and a customer-first attitude.

• What We're Looking For:

• Technical Skills:

• Basic hardware knowledge and experience with Windows operating systems and Microsoft Office.

• Certifications:

• A+ or Microsoft certifications are advantageous but not mandatory.

• Communication:

• Strong verbal and written communication skills.

• Interpersonal Skills:

• Excellent at building rapport, listening, and questioning.

• Analytical Skills:

• Proven ability to prioritize and solve problems under pressure.
• Attention to

Detail:

• A knack for detailed work and quick learning.

• Experience:

• Previous help desk or tech support experience is a plus.

• Work Environment:

• Please send a current copy of your resume with work history to kevin@libertyjobs.

com for consideration. All communications are 100% confidential. Kevin McCarthy Libertyjobs.com 484-238-1949

Keywords:

Service Desk Analyst, Help Desk, Technical Support, Hybrid Role, Computer Support, Incident Management, System Administration, Customer Service, IT Support.