IT Support Specialist IT Support Specialist IT Support Specialist locations Penn State University Park time type Full time posted on Posted 4 Days Ago job requisition id REQ_0000063800 APPLICATION

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JOB DESCRIPTION AND POSITION REQUIREMENTS

The College of Education at Penn State is seeking an IT Support Specialist to join our team of information technology professionals. We are looking for a self-starter with a passion for information technology, a proactive approach to problem-solving, and amitment to delivering exceptional support to end-users. This position is in-person at the University Park campus in State College, PA. While infrequent, evening or weekend work may be required. The successful candidate will be responsible for the following: Provide customer service and technical support to end-users for hardware and software Diagnose, research, and resolve end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary Provide guidance and explain policies and procedures to end-users Communicate and translate technical information to non-technical end users; maintainmunication and monitor incident through resolution Train customers on new devices and technologies Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals Assist and interact with hardware and software vendors Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers Implement security policies and protocols of the department, college, and University Replace equipment that has reached the end of its warranty or lifecycle Assist in tracking and maintaining hardware and software inventory; interact with vendors This position requires an High School Diploma or General Equivalency Diploma (GED) or higher plus two years of related experience or an equivalentbination of education and experience. This position will require the successfulpletion of standard background checks. The Pennsylvania State University ismitted to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission. The salary range for this position, including all possible grades is: $46,400.00 - $67,300.00 Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes abined Annual Security and Annual Fire Safety (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review . Employment with the University will require successfulpletion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and ismitted to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Federal Contractors Labor Law Poster PA State Labor Law Poster Affirmative Action Penn State Policies Copyright Information Hotlines University Park, PA