IT Technician Channing House - 4.0 Palo Alto, CA Job Details Full-time $35.87 - $46.54 an hour 4 hours ago Qualifications Microsoft Windows Server Computer science System administration Management Software troubleshooting Bachelor of Science iOS English Mid-level Windows Technical support 3 years High school diploma or

GED DHCP

Bachelor's degree CompTIA Network+ DNS IT Computer skills Multi-line phone systems Associate's degree CompTIA Security+ Active Directory Information Technology Full Job Description

ABOUT US

Channing House is a leading not-for-profit Life Care Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 180 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY

The IT Technician is primarily responsible for managing in-house support calls involving technical systems such as servers, network, desktops, laptops, phone system, mobile devices and audio/video systems for Channing House. This includes new resident and staff set-ups, as well as troubleshooting existing hardware issues, operating system, and application issues. The IT Technician will work closely with Helpdesk and Engineers regarding service and project related issues and tasks. Together with the entire team at Channing House, this role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities: 90% of job duties: Diagnose issues and repair hardware and software. Includes disassembly and reassembly of products. Participate in project meetings and technical work sessions with co-workers. Support technician-level related service tickets and projects. Complete detailed reports and documentation of support and projects. Maintain confidentiality of any personal and HIPAA protected information. Provide respectful, patient and supportive assistance to residents and staff. Write routine reports and correspondence. 10% of job duties: On call duties Event setups and other administrative support

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience :

Minimum 3 years of related work experience.

Educational/Position Requirements :

High School diploma, GED AA, BA or BS degree. Specialty in Information Technology, Computer Science or Management preferred Equivalent combination of experience and education accepted

Computer/Software/Technical Applications:

Expertise in using a computer and desktop deployment. Expertise in technical support of desktops, server and network technologies. Expertise in Microsoft Windows Desktop Operating Systems Minimum 1 year experience with administration of Windows server technologies; Active Directory, DHCP, DNS, Groups Minimum 3 years' experience with administration of Microsoft 365 Apple iOS and Android mobile phone support Common local and network printer vendors (HP, Xerox, Ricoh) Knowledge of audio/visual systems Knowledge of phone system administration Knowledge of finance, scheduling, EHR, safety and other software used in a healthcare setting Order processing systems Knowledge of analog phones and troubleshooting

Languages :

Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.

Required Licenses/ Certifications/ Background:

Microsoft 365 Fundamentals Desired Licenses/Certifications/Background CompTIA Network + CompTIA Security + Microsoft 365 -

Modern Desktop Administrator Associate Work Environment:

Generally in an indoor setting. Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities. The noise level in the work environment is usually low to moderate. Position requires ability to work nights, weekends and some holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to: Able to sit at a desk, working on computers and operating phones. Stand on your feet throughout work period. Significant walking or other means of mobility. Possess multi-limb and eye-hand coordination Able to reach, bend, stoop, push and/or pull, and frequently lift/move up to 25 pounds. Utilize specific vision abilities for viewing work related processes and materials handling.

Channing House Diversity Statement:

Channing House is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws. Channing House is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.