Operations Services Specialist

II FIREFIGHTERS FIRST CREDIT UNION - 3.5

Pasadena, CA Job Details Full-time $54,628 - $60,697 a year 16 hours ago Qualifications Mid-level High school diploma or GED Account management Full Job Description For over 89 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments. Currently, we have an immediate opening for a Operations Services Specialist II to join our team! Operations services specialists at Firefighters First Credit Union (FFCU) are responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries, processing levies, subpoenas, and wire transfers. Operations services specialists interface with members by mail or phone. Operations services specialists also assist members by identifying financial needs and recommending appropriate FFCU products and services.

Primary Responsibilities:

Process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, and transactions (e.g., new membership). Maintain and process deposit (e.g., savings and checking) and investment accounts (e.g., Certificates, IRAs, Trusts). Open new and sub-accounts. Process member check withdrawals and transfers. Process and disposition member accounts that are inactive or dormant, or accounts of deceased members. Review account notification, determine appropriate action, and process required information to disposition accounts. Process mail, research member inquiries and shared branch/ATM network requests, and process levies and subpoenas. Research large deposit notifications and extended holds, account verifications, loan corrections, wire transfers, and copy requests. Process levies and subpoenas. Participate in special projects and perform other duties and assignments as needed.

Basic Qualifications:

Education:

High School Diploma or equivalent. Experience in a branch office or in operations services at a financial institution. Experience processing trust and deposit accounts, IRAs, performing account maintenance, and wire transfers. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at .