New Business and Renewal Spcialist (HYBRID) 4.7 4.7 out of 5 stars Chicago, IL 60631

• Hybrid work Hybrid Work Environment Responsible for overseeing all aspects of new business implementation and renewals for Consumer-Driven Health Plans (CDHPs).

This includes managing Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), commuter plans, Premium Only Plans (POP), COBRA plans, and other products as needed to meet business requirements. New Business Implementation Handles all aspects of new business implementation FSA, HRA, HSA, Commuter, POP, and COBRA plans from initial contact. Is responsible for the tracking, management, and successful implementation of assigned new business cases. Receives new cases and initiates conference calls to obtain plan information. Works with Brokers and Employers to obtain required documentation for implementation. Reviews all documentation for accuracy and completeness. Documents all communications in SharePoint and CRM, with updates as needed throughout the installation process Responsible for system set-up of new cases including, FSA, HRA, HSA, POP, Commuter, and COBRA plans. Renewals Serves as a dedicated renewal representative to Employers and Brokers throughout the plan renewal process for all assigned groups and plans. Is responsible for the tracking, management and successful completion of the assigned renewal account. Regularly follows up with employers and brokers via calls and emails to ensure the renewal is completed in a timely manner and all changes are implemented properly. Ensures all plans, notes, and related documents are thoroughly completed and updated accurately prior to audit for final review. Creates and updates policy records in CRM as needed. Completes all renewal-related follow-up communications with Employer and Broker throughout the year including amendments, bank changes, service satisfaction follow-ups, Employer website overviews, and more. Requirements Education High school diploma plus thorough knowledge of employee health insurance benefits, specifically for Defined Contribution plans.

Preferred:

2-year college degree and/or specialized training in employee benefits preferred.

Experience:

2-3years customer service and administrative experience including at least two years working with a combination of pre-tax, health-related employee benefits, including Cafeteria Plans, Health Reimbursement Accounts, Health Savings Accounts, Transit/Parking Reimbursement Accounts, and COBRA, along with a general understanding of group health insurance benefits. Strong proficiency (1-2 years) with Microsoft Office applications and CRM database software. Intermediate Excel skills are required. Performance Skills Strong organization and time management skills to handle diverse duties and a wide range of procedures Adaptable to changes and new work requirements. Must be customer service oriented and provide high customer service to our clients. Excellent written and verbal communication skills. Ability to send, lead, and manage conference calls and meeting requests for assigned new business and renewal groups. Ability to work successfully in a fast-paced environment while remaining professional, courteous, and helpful. Ability to learn provisions of CDHP products and in-house database software. Ability to perform at highest level of accuracy while independently performing analysis of situations and prioritizing work to meet department deadlines and established quotas Your X Factor! At Flex, we are looking for self-starters and doers whose values align with ours. Do you have a passion for tackling challenges head-on? Do you consider yourself detail-oriented with strong account management and execution skills? If so, we want to hear from you! We value hard work but maintain a sense of humor. We are committed to helping you develop your customer success skills and create numerous opportunities for yourself. By working alongside some of the best professionals in the industry, you will thrive in a supportive team environment and enhance your impact. Every day at Flex presents new opportunities for growth, learning, and success. Why join Flex?

• Highly competitive compensation and commissions package, competitive benefits package, and multiple career paths.
• Flexible vacation/sick days.
• We offer a flexible, hybrid work-from-home environment.
• Casual dress. Want to wear jeans and a t-shirt to work? Cool. Us too.
• Collaborative teammates welcome you onboard and provide the support to help you succeed.
• Employee social events, team lunches, and office snacks to fuel you throughout the day.

Flex is committed to fostering an inclusive workplace where people across all dimensions of diversity and intersectionality, including, but not limited to race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, gender expression, sex, or country of origin are welcomed, valued, and celebrated! We have an opportunity to increase representation at all levels and need your unique talents, background, and perspectives. We look forward to your contributions.

Job Type:

Full-time Pay:

$50,000.00

• $52,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to

Friday Experience:

customer service in a corporate office setting: 2 years (Required) Group Health Insurance working with

CDHP Plans:

2 years (Required)

Work Location:

Hybrid remote in Chicago, IL 60631