Desktop Support Specialist -

College of Dentistry Hiring Department:

College of Dentistry IT Location:

Chicago, IL USA Requisition ID:

1029528

FTE:

1

Work Schedule:

Monday -

Friday Shift:

Days # of

Positions:

2

Workplace Type:

On-Site Posting Close Date:

2/14/2025 Salary Range (commensurate with experience): $26.32 - 32.74 / Hourly Wage About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of UIC is seeking and IT Support Specialist to join our College of Dentistry IT team. This role will work under general supervision, performs complex setup, installation, repair and troubleshooting of computer hardware and software, printers and audio-visual equipment while supervising staff in performance of less complex activities. Assists with Helpdesk operations and provides end user support, remote or in-person, to College's faculty, staff and students in meeting their technology needs. Responsible for IT asset management activities of client endpoints.

Duties & Responsibilities:

Assist with Helpdesk operations by responding to IT support requests related to hardware, software, networking and/or audio/visual equipment and other peripherals and technology equipment. Answer the IT Helpdesk phone and provide end user support by phone or in-person, as required, making use of a commonly available campus-wide Helpdesk ticketing system and remote support software. Assist with the imaging, setup, installation and preventive maintenance of computer systems, along with printers/scanners, audio/visual equipment and related accessories throughout the College, performing most complex/difficult operations personally. Assist with network surveys and troubleshooting networking issues, requests for activating network jacks, fixing old jacks, etc. Responsible for IT asset management and hardware lifecycle of client endpoints; supervise proper disposal of surplus computer and related IT equipment, properly tagging items, coordinating disposal and removing_x000d_ items from inventory. Have functional understanding and expertise in the operation of lecturehall audio/visual equipment and related education/learning technologies. Act as a liaison with A/V equipment vendors, assisting with A/V upgrades and installation projects, as the need arises. Train and supervise graduate assistants (student workers) assigned to Helpdesk operations. Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

High School Diploma or GED equivalent Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.