Housing Operations Specialist 3.1 3.1 out of 5 stars Cleveland, OH 44114 $26 an hour CHN Housing Partners 16 reviews $26 an hour

CHN HOUSING PARTNERS

Housing Operations Specialist (HOS) We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners:

CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Please click here to learn more about our Core Values and how they drive our mission and define who we are. CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.

Position Summary:

The Housing Operations Specialist (HOS) ensures efficient operations in housing services while enhancing the Property Management department's ability to provide exceptional customer service to residents and applicants. The Housing Operations Specialist (HOS) reports directly to the Assistant Director of Property Management. A key focus of this role is leveraging data analytics and excel-based tools to monitor, analyze, and improve housing operations. The (HOS) collects and organizes data, develops automated reporting tools, and uses advanced Excel functions to support data-driven decision-making. The (HOS) is also responsible for creating detailed and actionable reports to inform stakeholders, funders, equity partners, and Housing Finance Agencies. This position is vital for tracking housing trends, ensuring compliance with property management standards, through clear and insightful reporting. Duties also include maintaining the waiting list, responding promptly to department phone calls, housing inquiries, and assisting with the processing of applications. The (HOS) is responsible for coordinating with law office clerks, courts, and attorneys as it relates to the eviction process, and assisting in the preparation of the eviction packets. The (HOS) must always remain up to date and informed on Property Management's standards, procedures, compliance policies and practices. The rate of pay for this position is $54,080 per year, commensurate with experience ($26.00 hourly; FLSA Non-Exempt).

Essential Duties & Responsibilities:

Data Analytics & Reporting:

Collect and analyze housing data for funders and partners. Create and deliver detailed reports, including dashboards and visual presentations, for stakeholders, funders, equity partners, and Housing Finance Agencies. Develop advanced Excel functions, macros, and dashboards to automate and streamline reporting processes. Maintain, complete and analyze utility monitoring spreadsheets, including water usage and energy trends, for compliance with Enterprise Green Communities quarterly. Track eviction processes and ensure accuracy and timely updates.

Property Marketing:

Design and manage marketing campaigns for lease-purchase homes and apartments, including digital and print advertisements. Update property availability listings on internal and external platforms, including the CHN website and Rentcafe. Create and maintain the AFHMP for all housing portfolio with CHN.

Operations & Coordination:

Develop, maintain, and distribute housing information and updated lists to property managers weekly. Schedule and coordinate team meetings, document meeting minutes, and ensure follow-up actions are tracked. Respond promptly to inquiries from the public, and internal team members, ensuring professional and polite communication across all channels. Oversee department correspondence, including mail, emails, and form updates.

Compliance & Process Improvement:

Update department forms, applications, and leases to reflect current standards. Assist with processing housing applications and leasing efforts for new partnerships or apartments. Coordinate with legal teams on eviction cases, ensuring timely submission of eviction packets and scheduling of setouts. Other duties as assigned Education and/or

Work Experience Requirements:

Required:

Required Education:

High school diploma or equivalent

Experience:

3-7 years of prior administrative experience, including experience with data analysis, Excel functions, reporting, and creating actionable insights for stakeholders.

Skills:

Strong analytical skills with demonstrated expertise in data organization and reporting. Advanced proficiency in Microsoft Excel, including the ability to create pivot tables, and dashboards. Proficiency in MS Office Suite (Word, Outlook, PowerPoint) and Adobe Acrobat. Familiarity with property management software, such as Yardi and Rentcafe is preferred. Exceptional organizational skills with the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills, both written and verbal. Experience with WordPress or similar platforms for updating online content. Ability to handle confidential information with integrity. Self-starter capable of working independently and collaboratively in a team environment.

Other :

Valid driver's license, reliable transportation and automobile insurance.

Preferred:

Bachelor's degree Affordable housing experience Knowledge of property management software: Yardi, One Site, Boston Post Experience with Excel MS SharePoint, Power Automate and Forms Experience with DocuSign Bilingual (English/Spanish)

Critical Competencies:

High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, motivation and results oriented. Working Conditions and/or

Physical Requirements:

Ability to perform essential job functions consistent with ADA, FMLA, and other standards. Regular and punctual attendance consistent with ADA, FMLA, and other standards. Why Should You Apply? You want to be part of an organization where the work you do will have a positive and lasting difference in the community. Great benefits. Opportunities for on-the-job training and/or professional development. M/F/V/D/EOE