HELP DESK SUPPORT

Riverside Staffing Services - 3.8

Kansas City, KS Job Details Estimated:

$35.5K - $45K a year 15 hours ago Qualifications Microsoft Excel Software troubleshooting Remedy Windows High school diploma or GED Remote access software Communication skills Entry level Full Job Description Riverside Transport Inc. has an opening for Helpdesk Support I within the IT department. This is an excellent opportunity to join a growing company and be a part of a great IT support team. The IT team at RTI uses a wide variety of modern technologies to provide support and has a great time doing it. Providing excellent service by customer service, know-how, and teamwork, the IT team at RTI supports over 300 employees. Job Function Utilize ticketing system to document issue status and resolution Setup and image PCs for deployment Support Windows OS Installing, configuring and troubleshooting systems, printers and desktop/laptop components Provide support and installation of software applications Assist in maintaining an inventory of IT hardware Use remote access software to troubleshoot technical problems Troubleshoot basic network connectivity issues Assist in troubleshooting and configuring phone system settings Assist with basic Android tablet troubleshooting Assist with general printer maintenance, configuration, and troubleshooting Rotational on-call support Provide support via deskside, email, and phone Additional duties and projects as needed Knowledge, Skills and Abilities Comfortable working within a team environment and/or independently Self-starter with ability to manage time effectively and complete required projects on time Ability to identify the elements of a situation/ability to visualize, articulate and solve problems Attention to detail Remedy experience a plus Excellent communication skills with the ability to communicate highly technical information to both technical and non-technical audiences A desire to learn and excel Qualifications High school diploma or

G.E.D 1-2

years of experience or its equivalent formal training preferred but not required