looking for a

LEVEL 1/2, IT

Support technician for an ongoing contract within their enterprise IT team, supporting operational (and occasionally project needs) for their smaller manufacturing plant in Muscatine, IA. This contract will replicate a full-time opportunity, will be a long-term position with benefits, PTO etc. On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.) Ramping up production across it's plants and adding more lines of factory machinery, they are looking to add people to overnight shifts to increase productivity. This Tech will be the sole point of contact across 3 production sites on its overnight shift. They are really going to be looking for the right person from a personality standpoint to be able to absorb the work, but also work alone.

Day-day responsibilities:

• Primarily Service Desk and Desktop support for local users, mostly written ticket requests responding to a shared queue.
• End Users are factory and office workers at the Muscatine IA location (400 Employees)
• Most calls go to Help Desk at Greene, and are rerouted to this location.

Nice-to-haves:

○ Familiarity with ServiceNOW (3C Logic)

• ○ TeamViewer (remote control of users PC) ○ Project Experience ○ Desktop Support, Deployment, Imaging, Hardware replacements, Swaps etc.

Level 1 /2 = Get a phone call/ticket, call customer and do basic PC/network troubleshooting...

Example issues:

• "My outlook isn't working"
• "Need a computer upgrade"
• Devices aren't working in the field
• "My mouse isn't working"
• Basic PC troubleshooting, then of they can't fix it then escalate to the next level
• Capable of putting "Guns" onto the wireless network and program it (follow steps)
• Troubleshoot a printer
• "it's not working and if follow instructions"
• TeamViewer
• remote control access to user computers.

Experience Level Intermediate Level