Field Technician 5th

HQ - 4.5

Charlotte, NC Job Details Full-time $50 - $60 an hour 18 hours ago Qualifications CRM software Spanish Customer service Salesforce Mid-level Microsoft Office 3 years High school diploma or GED Bachelor's degree Coffee experience Communication skills Mechanical knowledge Full Job Description

JOB DESCRIPTION

Title:

Technical Ambassador - Coffee Vending Machines (East Coast)

Purpose:

As a Technical Ambassador for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.

Duties and Responsibilities:

Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly. Provide high-level guidance and support to field technicians, assisting with complex equipment issues. Demonstrate equipment operation and advise customers on achieving optimal performance. Document procedures, maintain detailed service records, and report on sales activities and account statuses. Present new products and services to existing clients, identifying opportunities for upselling. Adhere to company procedures and protocols, ensuring compliance with quality standards. Build and nurture positive relationships with customers to foster trust and loyalty.

Required Skills and Knowledge:

Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience. Customer service experience is advantageous. Strong troubleshooting skills and technical aptitude. Excellent mechanical aptitude and attention to detail. Clear and effective communication skills, both verbal and written. Proficiency in reading technical diagrams and blueprints. Ability to work independently, manage time effectively, and prioritize tasks. Proficiency in MS Office; familiarity with Salesforce or similar CRM software. Bachelor's degree or equivalent technical certification preferred. Spanish language proficiency is a plus.