Home Equity Specialist Honolulu, HI, United States

JOB DESCRIPTION

Under the direction of the Home Equity Processing Manager, responsible for maximizing the sales opportunities for each line/loan processed. If applicable or appropriate, assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and

USA PATRIOT

Act.

RESPONSIBILITIES

1. Responsible for application loan processing according to established procedures and timelines. The loan process consists of day to day monitoring of individual assigned loan files by communicating with applicants, internal partners and external vendors to obtain required documents for the lending officer to render a final credit decision. 2. Provides high level of customer service to applicants, internal partners and vendors throughout the loan process. Servicing standards are set by Home Equity Processing Manager. Timeliness and responsiveness demonstrated via strong organizational and time management skills. Ability to multi-task and successfully monitor the pipeline of applications especially during peak production periods. 3. Obtains required collateral documentation and organizes documents as requested by the lending officer for file review. Contacts applicants upon receipt of information for clarification as needed. Follows documentation process of established procedures for ordering property title, property insurance and valuation documents. Reviews the following against Bank requirements: valuation forms, flood zoning determinations, insurance documents, conveyance documents, loan conditions, and other loan forms to ensure that loans are closed in accordance with approval terms and conditions. 4. Obtain required credit documentation and organizes all documents as requested by the lending officer for file review. Contact applicants upon receipt of information for further clarification as needed. Credit documents to include but not limited to: pay stubs, W-2s, personal tax returns, business tax returns, retirement documents, trust documents etc. 5. Sends out written communication regarding application status according to established Bank and regulatory guidelines. Communicates effectively, courteously and proactively with applicants and internal and external partners. 6. Performs all other miscellaneous responsibilities and duties as assigned.

QUALIFICATIONS

1.

Education:

High school diploma or G.E.D. and two years post high school education, or equivalent work experience. 2.

Experience:

I. Minimum 1 to 3 years of sales, real estate lending, or customer service experience II. Minimum 3 to 5 years of sales, real estate lending, or customer service experience 3.

Technical Skills:

Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access and Power Point) or similar software. Knowledge of or ability to use bank software. 4.

Other Job Requirements:

Demonstrated verbal and written communication skills. Should be analytical, detail oriented, organized. Must be able to meet deadlines and handle multiple priorities in a fast paced environment with a heavy workload. Demonstrated effective and efficient team player with excellent interpersonal skills. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to lift/carry up to 25 lbs.

Level I:

Closely supervised by

Home Equity Processing Manager Level II:

Able to consistently meet monthly processing goals. Must be at an Exceeds Expectations level of performance. Works under moderate supervision of Home Equity Processing Manager. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and

USA PATRIOT

Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit .

JOB INFO

Job Identification 3002720 Job Category Sales/Lending Posting Date 01/09/2025, 12:08 PM Job Schedule Full time Locations 130 Merchant St, Honolulu, HI, 96813, US Salary $18.0 - $32.54 Hourly • Level and pay will be dependent upon skills and experience