Digital Service Technician Grimco Inc.•3.4 Easton, PA Job Details Full-time $45,000•$70,000 a year 2 days ago Benefits Paid parental leave Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Professional development assistance Volunteer time off Life insurance Referral program Qualifications Adobe Photoshop Spanish Software troubleshooting Equipment repair Adobe Illustrator Mid-level Technical support High school diploma or GED Computer skills 1 year Associate's degree Mechanical knowledge Full Job Description

DIGITAL SERVICE TECHNICIAN

Are you fascinated by the ever-evolving world of technology and eager to be at the forefront of digital innovation?•A career as a digital service technician might be your perfect fit. You'll dive into the heart of cutting•edge digital printing systems, troubleshooting, maintaining, and optimizing them to ensure seamless operation. Your role will be pivotal in helping businesses harness the power of technology to drive efficiency and growth. Join us in revolutionizing the future as a digital service technician.

KEY RESPONSIBILITIES & DUTIES

Installation and training on the hardware and software we sell and support Install the hardware/software, train customers on the usage of these products. Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions virtually and in person. Play an active role in vendor relations by effectively communicating escalated equipment problems to ensure timely resolution for our valued customers. Strives to continuously build knowledge and skills, shares expertise with others. Provide technical support of digital printing hardware and software via email, telephone, and on-site visits. Answer questions concerning installation, operation, customization, and usage of digital printing equipment. Accurately document technical calls with CRM Database to facilitate diagnostics and prompt solutions for our customers. Advise and educate customers to ensure a complete timely resolution. Responsible for performing virtual training, webinars, installs. Guide and support sales staff during sales process and resolution of technical issues.

PREFERRED QUALIFICATIONS

Associates degree in Electronics/Advanced Mechanics/Graphic Design/Printing Technology training with 1+ years related industry/equipment experience, or equivalent combination of education and experience. Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills Strong Advanced knowledge of PC configuration with outside software and connectivity to printers & other devices. Experience with Adobe Illustrator, Adobe Photoshop. Strong interpersonal skills—able to communicate effectively with vendors, employees, and executives. Possess high expectations of what can be accomplished by self AND team. Ability to speak Spanish is a plus High degree of patience with people and processes. Travel 90-95%, sometimes with little notice.

PHYSICAL DEMANDS

Ability to lift, twist, push, pull, carry, and transport equipment parts and boxers weighing 75+ pounds on a frequent basis. Requires prolonged standing or walking, frequent bending, stooping, and reaching daily.

BENEFITS

Full medical, dental, and vision benefits available. Premiums have remained unchanged for more than 16 years. Paid Maternity/Paternity, Paid Leave, Holidays Paid Time Off Accrual (Paid Time Off payout available) 401K with Profit Sharing, up to 6% of the employee's total compensation earnings. Eligible for Employee Recognition Prizes Employee Referral Benefits Volunteer Time Off

ABOUT GRIMCO'S HARDWARE DIVISION

Grimco sells and supports Solvent, Flatbed, Aqueous, Eco-friendly, and Grand Format Printers. Our quality vendors include HP, Epson, Graphtec, and more! Grimco's Tech Support Team conducts post-sale equipment installation, customer training, and technical support for large format digital printers, plotters, laminators and other pieces of equipment. More than 80% of our Tech Calls are resolved over the phone, prior to a Technician dispatch. Learn more about us at https://connect.grimco.com/careers By completing this online application for employment, you certify that the information on this application is true and complete to the best of your knowledge. You understand that any misrepresentation or omission of fact in response to any inquiry made in this application may result in rejection of application or, if hired, dismissal whenever it is discovered. You authorize and release all parties from any liability or damage that may result from seeking, furnishing, or using such information. You understand and agree that, if hired, your employment is for no definite period and may, regardless of the date of payment of compensation, be terminated by Grimco, Inc. at any time, for any or no reason, with or without notice. You understand that no representation to the contrary is valid unless in writing, setting a definite term of employment, and signed by the company's CEO. You further understand and agree that any job offer is contingent upon your passing, to the company's satisfaction, a drug and/or alcohol test, criminal background check and other possible screenings. You understand that this application is active for 90 days only, and if you do not hear from the company but still wish to be considered for employment after 90 days, you will need to fill out a new application.

Job Type:

Full-time Pay:

$45,000.00•$70,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Schedule:

Monday to

Friday Education:

High school or equivalent (Required)

Experience:

Technical support: 1 year (Preferred)

Work Location:

On the road