IT Operations Specialist AJ Tickets Encino, CA Job Details Full-time $45,000•$75,000 a year 14 hours ago Benefits Health insurance Dental insurance Paid time off Qualifications Microsoft Excel Software troubleshooting 11+ years Technical support High school diploma or GED ServiceNow Computer skills Entry level Help desk Full Job Description Job description

About AJ Tickets:

AJ Tickets was founded in 2008 with the purpose of providing consumers of sporting events, concerts, and other live entertainment an opportunity to get the best seats at the best prices through the secondary market. With over 15 years of experience, and significant partnerships with teams in all 5 major sports leagues, as well as some of the biggest venues in the country, AJ Tickets has catapulted to the forefront of data optimization and technical advancements. AJ Tickets has entered a significant growth phase over the last year and we are excited to be continuously expanding our team. The people at AJ Tickets are the driving force behind our organizational success, providing the innovation, teamwork, ambition, and spirit that pushes us to surpass our goals. We invite you to be a part of our team.

Job Description:

This position is a vital part of the AJ Tickets team and is especially suited for candidates with a strong attention to detail and above average computer skills. Daily responsibilities include providing technical assistance to remote staff, organizing critical aspects of IT and business resources, and assisting in the building of products and procedures intended to optimize efficiency.

Essential Job Responsibilities:

Manage and maintain multiple spreadsheets used in everyday operations Support remote employees with using company tools and third-party software Troubleshoot technical issues in a timely matter Conduct new hire orientation on relevant software as well as training on best practices, procedures, and efficiency. Work with sales, fulfillment, and other internal departments to resolve issues related to order processing and order fulfillment. Work with automation tools to boost efficiency and streamline repetitive tasks

Qualifications:

Above average excel skills, including the ability to use v-lookup, text-to-columns function, common formulas, etc. preferred Above average Windows familiarity preferred Prior experience providing remote support is a plus A meticulous attention to detail is required A high school degree is required

Note:

This position may require some weekends as needed and occasional evening hours.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off

Schedule:

8 hour shift Monday to Friday•6:30 AM•3:00 PM On call Weekend availability Supplemental pay types: Bonus pay

COVID-19

considerations: Office is closed to the public

Work Location:

One location

Job Type:

Full-time Pay:

$45,000.00•$75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Schedule:

8 hour shift Monday to Friday•6:30 AM•3:00

PM Supplemental Pay:

Bonus pay Ability to commute/relocate: Encino, CA 91436: Reliably commute or planning to relocate before starting work (Required)

Work Location:

In person

Job Type:

Full-time Pay:

$45,000.00•$75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Compensation Package:

Bonus opportunities

Schedule:

8 hour shift Monday to

Friday Education:

High school or equivalent (Required)

Work Location:

In person